Hamburg Welcome Center - Entry & Residence

Hamburg Welcome Portal Newcomers Service

New in Hamburg and need some basic information to help you settle in? We are happy to help you with everything from A to Z to make your stay in Hamburg as easy as possible.

Newcomers Service

Newcomers Service - Hamburg Welcome Portal

About Us

At the Newcomers Service we want to make it easier for everyone who has moved to Hamburg from abroad or is interested in moving to Hamburg to make a new start. We provide support and advice on a wide range of topics as well as guidance on how and where to find the right office or contact person for your concern.

Our Services

You can get free general information for newcomers and brochures on the following topics:

  • House hunting
  • Work and tax matters
  • Family 
  • Childcare and school
  • Studying
  • Health and insurance 
  • Culture, leisure and more

You are also free to use our information service on our Hamburg Welcome Portal, where you will find important tips and advice on all central topics relevant for settling in.

We broadcast monthly online events on various topics in English where you have the chance to ask individual questions directly. Click here for upcoming events.

Contact Information

Just write us an email with your request or give us a call. For a more detailed consultation, whether in person or on the phone, you can make an appointment at the Hamburg Welcome Center during the office hours.
Tel.: (+49) 40 42839-5539/-5540
We will do our best to respnd within 72 hours.

Hamburg Welcome Center
Süderstraße 32 b
20097 Hamburg

Show directions

Please note that due to the Covid-19 coronavirus pandemic, in-person interviews are very restricted at the moment.

Who is our Sponsor?

The Newcomers Service is part of the services of the Behörde für Arbeit, Gesundheit, Soziales, Familie und Integration (Hamburg Social Security Office).

Are you looking for the right contact person?

Please contact our Welcome Desk. We will take your request and forward it to the responsible contact person.

Newcomers Service