Gebäude Süderstraße

Hamburg Welcome Center Welcome Desk

Are you looking for the right contact at the Hamburg Welcome Center? We can advise you and connect you with the right service team.

Empfang im 1. OG

Welcome Desk - Hamburg Welcome Portal

Chapter overview

The Welcome Desk manages the telephone hotline and the e-mail inbox of the Hamburg Welcome Center and provides information on all services offered by the center. In addition, you will receive general information on registration and deregistration, entry regulations and much more.

You can reach the hotline at (040) 42839-5555 during office hours.

Monday to Wednesday 9 am to 3 pm
Thursday 10 am to 6 pm
Friday 9 am to 12 pm

The telephone hotline of the Hamburg Welcome Center is not available on Thursday, October 6, 2022. Thank you for your understanding.​​​​​​​

Please send e-mail inquiries to info@welcome.hamburg.de. You will receive a response within 72 hours.

You will find the Hamburg Welcome Center at

Süderstraße 32b
20097 Hamburg

Please note: It is mandatory to wear an FFP 2 mask at the Hamburg Welcome Center.
Please wear a FFP 2 mask during your entire visit to the Hamburg Welcome Center. If you have cold symptoms, please stay at home and contact us by phone or mail.

Of course, we are still available for you. For all concerns and inquiries, please contact the Welcome Desk staff directly by phone or email. 

Chapter overview

How to find us

Lageplan Hamburg Welcome Center


Take bus number 25, 112, 154 or 160 to the Süderstraße stop. From there, you can either walk from Süderstraße to the left of the car dealership across the courtyard and then turn right around the corner to entrance number 32b.

Or from Heidenkampsweg, turn right behind the car dealership across the parking lot to entrance number 32b on the right.

Alternatively, you can also take the S-Bahn to Hammerbrook station or the U-Bahn to Berliner Tor station and either walk to us from there or come by bike with StadtRad.