Landungsbrücken
Online-Service available
Appointment required

Mitte Einwohnerangelegenheiten

pick up passport

Your new passport is ready to be picked up at Hamburg Service. You can pick it up in person or by proxy.

Collection can only take place at the Hamburg Service where the application was made.

Important notes

Prerequisites

The new passport is ready to be picked up by Hamburg Service.

Documents required

  • Your old passport, if available
  • Collection slip (received when applying for the document)
  • In the case of representation: Authorization to collect

Please note

Information about the online ID function can be found in the brochure available from Hamburg Service or in the ID card portal (see link "ID card portal").

Deadlines

No

Procedure & Fees

Procedure

Please check in advance whether your ID document is ready to be picked up (see link "Checking the processing status of your ID card or passport").

You can pick up your new passport from the responsible Hamburg Service:

  • To collect your passport, go to the Hamburg Service where you applied for the passport. Please book an appointment for this.
  • You will be given a new passport if you present your old passport. If you want to keep the old passport as a souvenir, the document can be returned to you validated.
  • If you have lost your old passport in the meantime, fill out a notification of loss.
  • Finally, confirm receipt of the new passport with your signature.

Processing time

about 5 minutes

Fees

There are no costs.

Payment methods available

  • Girocard
  • Cash payment

Legal notes

Legal remedies

No

Legal basis

Service description

Your new passport is ready to be picked up at Hamburg Service. You can pick it up in person or by proxy.

Enlarge map

Address and contact information

Address

Mitte Einwohnerangelegenheiten
Caffamacherreihe 1-3 20355 Hamburg

Facility info

Mensch in einem Rollstuhl Accessible
Posthaus Mailbox
Parkplatz Metered parking
Parkplatz Free disabled parking spaces

House mailboxes are located in front of the entrances on the front and back.

There is only a very small number of parking spaces!

You can take the required photo beforehand on a self-recording terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the clerk afterwards.
Please plan some time before your appointment to collect your data if you want to use the self-recording terminal.

Public transport

U2 / buses X3 / 19 Gänsemarkt / buses X35 Johannes-Brahms-Platz / bus 3/34 Axel-Springer-Platz / S Stadthausbrücke

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.