pick up passport

Prerequisites

The new passport is ready to be picked up by Hamburg Service.

Documents required

• Your old passport, if available
• Collection slip (received when applying for the document)
• In the case of representation: Authorization to collect

Please note

Deadlines

No

Procedure

Please check in advance whether your ID document is ready to be picked up (see link "Checking the processing status of your ID card or passport").

You can pick up your new passport from the responsible Hamburg Service:

• To collect your passport, go to the Hamburg Service where you applied for the passport. Please book an appointment for this.
• You will be given a new passport if you present your old passport. If you want to keep the old passport as a souvenir, the document can be returned to you validated.
• If you have lost your old passport in the meantime, fill out a notification of loss.
• Finally, confirm receipt of the new passport with your signature.

Processing time

about 5 minutes

Fees

There are no costs.

Legal remedies

No

Legal basis

• § 6 Passport Act (PassG)
  https://www.gesetze-im-internet.de/pa_g_1986/__6.html

You can collect your passport in person or through an authorized person. The collection can only take place in the Hamburg service where the application was made.
If a person is commissioned to collect, they must identify themselves and present written authorization for collection. You can find a sample collection authorization as a link under the additional information.