Arbitration board citizen money, ÖRA

Prerequisites

You have already tried to agree on a cooperation plan with your integration specialist.

Documents required

Please bring all the documents that you think are important for arbitration with you to the arbitration meeting. In order to enable neutral arbitration, the arbitration board does not look at any documents or files in advance.

Please note

Questions and discrepancies regarding cash payments (citizen’s allowance notices) are not the subject of the arbitration procedure.
Notes on conciliation talks:

• If you wish, you can bring another person with you to the interview to assist you
• The conciliation talks will be held in German. If necessary, you can bring someone you trust with you to translate.
• If you are unable to attend the arbitration meeting for an important reason, please let us know as soon as possible by telephone or e-mail and submit proof of this.
• If you do not appear at an arbitration meeting without having given us an important reason in advance, the arbitration procedure is over

Deadlines

• The written offer you receive from your job center is valid for 10 days.


• The arbitration procedure lasts a maximum of four weeks after you have received an invitation from the ÖRA to an arbitration meeting. During this time, benefits cannot be reduced.

Procedure

To switch on the arbitration procedure, you need a written offer for the arbitration procedure from the job center.
You will receive this from your integration specialist and must submit it to the ÖRA within 10 days. You can contact the ÖRA by telephone or e-mail.

If you have contacted the arbitration board, you will receive an invitation to the arbitration meeting at short notice.

Processing time

The conciliation procedure lasts a maximum of four weeks. The 4 weeks begin after you have received the invitation from the ÖRA. a conversation


takes about an hour. If necessary, another appointment can be arranged.

Fees

The arbitration process is free of charge and no legal counsel is required. You can submit a request to your employment agency to cover additional travel costs that you incur as a result of attending arbitration appointments.

Legal remedies

dependent on the individual case

Legal basis

Arbitration procedure according to §15a SGB II ( https://www.gesetze-im-internet.de/sgb_2/__15.html )

Mediation cooperation plan for citizens' money
The independent arbitration board can be involved in the event of disagreements regarding the creation or updating of the cooperation plan for citizens' money.

What is the cooperation plan?

With the introduction of citizens' money, the integration agreement will be replaced by the cooperation plan. In a conversation, you and your integration specialist will find out which steps are planned to achieve a goal and how the job center can support you. The result is recorded in the cooperation plan and continued regularly.

What happens if no agreement seems possible?

If there are differences of opinion, the arbitration procedure can be initiated. The arbitration procedure is carried out by the Public Legal Information Office (ÖRA). An impartial mediator will help you find an amicable solution.

Participation in the arbitration process is voluntary.