Report a complaint about a technical oversight system

Prerequisites

No

Documents required

Optional: Receipts for the incident (possible in various common file formats)

Please note

There are the following hints:
If the person providing the information wishes to remain completely anonymous, they must ensure that the information or file uploads do not allow any conclusions to be drawn about the person.

• The whistleblower system is not suitable for reporting to the police
• The BIS (Authority for Internal Affairs and Sport) in Hamburg is responsible for the formal inspection and release (accompanying specialist authority in the country of implementation).
• The Saxony-Anhalt State Administration Office, Department 208, is responsible for the content of the transitional tasks relating to gambling.
• Responsibility for this focus of attention lies with the State Administration Office of Saxony-Anhalt until the end of 2022. From January 1st, 2023, information can be submitted via this online service. The joint gaming authority of the federal states will then be responsible

Deadlines

No

Procedure

You can submit a tip online or in writing and remain completely anonymous if you wish.
If you want to submit your notice online:

• In the whistleblower system, describe your tip about the availability of the central files briefly and concisely.
• After sending your notification, you will receive a reference number from the system that you can use to send additional information to the responsible authority online or by post.
• The whistleblower system gives you the option of setting up an anonymous mailbox. The notice given and any additions are saved in this mailbox and the responsible authority can send you feedback on this.
• Note: The online service is currently under development and will then be made available to you.

In principle, you can also send information in writing to the competent authority

Processing time

1 hour - 1 day

Fees

No

Legal remedies

No

Legal basis

§ 6c, 6h, 6i paragraph 2 of the State Treaty on Gambling 2021 (GlüStV 2021)

https://www.landesrecht.sachsen-anhalt.de/bsst/document/jlr-Gl%C3%BCStVtrST2021rahmen

If you discover that you do not have access to the corresponding account or central files when managing player data (e.g. changing limits or changing player data), inform the joint gaming authority of the countries with your note.
For example, your complaint could relate to:

• make deposit
• change limit
• Set player ACTIVE
• Create player
• Set player INACTIVE
• delete player
• change player data
• Change player ID
• Find Player ID

Information on the accessibility of the central files in the areas of horse and sports betting, lotteries, online poker or virtual slot machines are relevant.