Social Authority

Report a homeless person

In Hamburg, the hotline "Rapid Help for Vulnerable Homeless People" is available. If you see a helpless, homeless person, you can call this number to arrange for rapid assistance.

Detailed description

You can report to the "Quick Help for Vulnerable Homeless People in Hamburg" hotline if you see a homeless person in a helpless situation. This could be someone who appears disoriented, visibly neglected, or sleeping outdoors (e.g., in a park, doorway, or in front of a store).



In addition, you can also provide information about places where social hot spots are developing. Such hot spots are often characterized by large groups gathering there, attracting attention through loud behavior, alcohol consumption, littering, or harassing passersby.



By reporting to the hotline, you are helping the responsible authorities to take quick and targeted measures to offer support to those affected and reduce potential risks.

 

Information

Prerequisites

There are no prerequisites to contact the hotline.

Documents required

No documents are required.

Please note

In case of an acute health threat, you must immediately inform the fire department by calling 112.

Deadlines

There are no deadlines to be observed.

Procedure

  • You submit your report via the hotline.
  • The hotline staff will record your information and check the urgency of the report.
  • Your report will be forwarded to the responsible street social workers.
  • The street social workers visit the reported person or the location in question promptly.
  • On-site support is checked to determine which assistance options are suitable and support is organized.
  • If necessary, the person concerned will be accompanied to accommodation or a counselling centre.
  • The hotline documents the report and monitors the further progress to ensure assistance is provided.

Processing time

The processing time depends on the type of your report and is always processed as quickly as possible

Fees

No

Legal remedies

Not applicable

Legal basis

Not applicable

Address and contact information

Social Authority

SI 3
Assistance to the homeless and housing, immigration from the EU

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Last updated: 09.12.2025