Environment, Climate, Energy and Agriculture Authority

Clean City - Hamburg Clean City (BUKEA)

Report any pollution or contamination to the city.

Detailed description

If you see any dirt or rubbish, such as illegal dumping of rubbish, unclean areas, overflowing waste bins or anything else, you can report it to the relevant authority.

 

Information

Prerequisites

You have seen dirt, contamination or rubbish in Hamburg.

Documents required

no

Please note

There are no special instructions.

Deadlines

no

Procedure

You can report dirt, contamination or rubbish. You can do so by writing to the responsible authority or by telephone.

Processing time

The reported annoyances will be eliminated within 3 working days.

Fees

There are no costs.

Legal remedies

No legal remedy is provided.

Legal basis

no

Forms and downloads

Links on hamburg.de

Links on the Internet

Address and contact information

Environment, Climate, Energy and Agriculture Authority

Waste Management

We have a limited number of customer parking spaces. To reserve a parking space, please contact our receptionist by e-mail at zugang@bsw.hamburg.de or by telephone on +49 40 428 40 - 50 50. Our working hours are: Monday to Thursday from 8:00 a.m. to 3:15 p.m , Friday from 8 a.m. to 1:30 p.m.

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Last updated: 06.02.2026