115 Service center
Authority number 115
You will receive information about services provided by the Hamburg administration and other public institutions
Important notes
Prerequisites
no
Documents required
no
Please note
The 115 is general information about administrative services. Information on ongoing administrative procedures or legal advice is not possible.
You also have the option of entering your request directly into the authority finder. There are apps for use on smartphones, see links for examples.
Procedure & Fees
Processing time
Right away
Fees
The 115 can usually be reached at the landline rate and is included in many flat rates.
Downloads & Links
Related services
- Authority finder Hamburg - homepage
- EU information service (Europe Direct)
- Hamburg consumer center in DiBIS
Links on hamburg.de
Links on the Internet
Service description
The 115 will give you answers to the most common requests from the authorities. It does not matter which authority, administrative level or responsibility is affected.
For example:
- I bought a new car, when does the registration office open?
- Where can I apply for my new ID card?
- How can I apply for BAföG?
- Where can I obtain information from the population register?
- How do I register a business?
The aim of 115 is to answer your questions on first contact. If this is not possible, you will receive a response within 24 hours during service hours, either by email, fax or callback, as you prefer. This guarantees you the 115 service promise.
The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most inquiries can be answered immediately, so that you do not have to contact the administration a second time with the same request. Unnecessary visits to authorities are avoided. For deaf and hard of hearing people, 115 can be reached via a sign phone.
Address and contact information
Postal address
115 Service center
Wandsbek district office
Citizens' service department
Telephone Hamburg service
Postfach 70 21 41 22021 Hamburg
Send email
Phone
Opening hours
Mon-Fri 7 a.m.-7 p.m. (only by phone)
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Last updated: 07.05.2024