115 Service center

Authority number 115

You will receive information about services provided by the Hamburg administration and other public institutions

Important notes



Documents required


Please note

The 115 is general information about administrative services. Information on ongoing administrative procedures or legal advice is not possible.

You also have the option of entering your request directly into the authority finder. There are apps for use on smartphones, see links for examples.

Procedure & Fees

Processing time

Right away


The 115 can usually be reached at the landline rate and is included in many flat rates.

Service description

The 115 will give you answers to the most common requests from the authorities. It does not matter which authority, administrative level or responsibility is affected.
For example:

  • I bought a new car, when does the registration office open?
  • Where can I apply for my new ID card?
  • How can I apply for BAföG?
  • Where can I obtain information from the population register?
  • How do I register a business?

The aim of 115 is to answer your questions on first contact. If this is not possible, you will receive a response within 24 hours during service hours, either by email, fax or callback, as you prefer. This guarantees you the 115 service promise.
The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most inquiries can be answered immediately, so that you do not have to contact the administration a second time with the same request. Unnecessary visits to authorities are avoided. For deaf and hard of hearing people, 115 can be reached via a sign phone.

Address and contact information

Postal address

115 Service center
Wandsbek district office
Citizens' service department
Telephone Hamburg service
Postfach 70 21 41 22021 Hamburg



Opening hours

Mon-Fri 7 a.m.-7 p.m. (only by phone)

Public Service Disclaimer

Please note: This service on uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit