District Office Altona
Apply for an insurance certificate for lost property
If you need an insurance certificate, you can have the certificate issued at the central lost and found office in Hamburg.
Important notes
Prerequisites
Loss of a thing/object
Documents required
- Identity card (also provisional identity card) or
- passport
- If applicable, proof of ownership e.g. B. Sales contract, receipt
- Report theft to the police (mandatory for bicycles)
- Frame number/serial number
Please note
In principle, the application for the issuance of the insurance certificate must be submitted in person. In exceptional cases, a written application is possible. The applicant must identify themselves and provide proof of ownership of the lost item.
For bicycles:
In any case, the police report and the frame number must be submitted.
For medical items:
In any case, the serial number must be submitted.
In exceptional cases, the certificate can be requested and delivered by post if the bicycle frame number or purchase receipts with serial number are available and the fee of EUR 10 plus postage costs has been transferred to the account of the central lost and found office in Hamburg in advance. Please contact the central lost and found office in Hamburg in advance.
Deadlines
For medical items:
The insurance certificate will be issued 2-3 weeks after the loss.
For bicycles:
An insurance certificate for bicycles can be issued no earlier than 10 weeks after loss or theft.
Please note that the police will hand over the bikes to us at the earliest 10 weeks after they have been found. The police need this period of time to compare the bicycles found with the theft reports and, if necessary, to locate the owner.
Procedure & Fees
Procedure
The application for the issuance of the insurance certificate can be made in person or through a representative. This person must identify themselves and provide proof of ownership of the lost item.
Processing time
5-10 minutes
Fees
10 EUR (plus current postage costs when applying by post)
Payment methods available
- Girocard
- Cash payment
Legal notes
Legal remedies
No contradiction possible
Legal basis
No
Downloads & Links
Service description
If you need an insurance certificate, you can have the certificate issued at the central lost and found office in Hamburg.
Address and contact information
Address
District Office Altona
Specialist Office Internal Service
Central Lost and Found Office
Luruper Chaussee 125 22761 Hamburg
Send email
Phone
Opening hours
Mon 7am-4pm, Tues 7am-1pm, Thurs 8.30am-1pm and 2pm-6pm, closed on Wednesdays and Fridays.
Facility info
Accessible | |
Mailbox | |
Free parking | |
keine Behindertenparkplätze |
Arriving by car: Driveway via Luruper Chaussee. The StVO applies to one-way streets within the Bahrenfeld district.
Public transport
Trabrennbahn Bahrenfeld stop, bus routes 1, 2, 3, 284, X3.