District Office Altona

Apply for an insurance certificate for lost property

Prerequisites

Loss of a thing/object

Documents required

• Identity card (also provisional identity card) or
• passport
• If applicable, proof of ownership e.g. B. Sales contract, receipt
• Report theft to the police (mandatory for bicycles)
• Frame number/serial number

Please note

In principle, the application for the issuance of the insurance certificate must be submitted in person. In exceptional cases, a written application is possible. The applicant must identify themselves and provide proof of ownership of the lost item.

For bicycles:

In any case, the police report and the frame number must be submitted.

For medical items:

In any case, the serial number must be submitted.

In exceptional cases, the certificate can be requested and delivered by post if the bicycle frame number or purchase receipts with serial number are available and the fee of EUR 10 plus postage costs has been transferred to the account of the central lost and found office in Hamburg in advance. Please contact the central lost and found office in Hamburg in advance.

Deadlines

For medical items:


The insurance certificate will be issued 2-3 weeks after the loss.




For bicycles:


An insurance certificate for bicycles can be issued no earlier than 10 weeks after loss or theft.




Please note that the police will hand over the bikes to us at the earliest 10 weeks after they have been found. The police need this period of time to compare the bicycles found with the theft reports and, if necessary, to locate the owner.

Procedure

The application for the issuance of the insurance certificate can be made in person or through a representative. This person must identify themselves and provide proof of ownership of the lost item.

Processing time

5-10 minutes

Fees

10 EUR (plus current postage costs when applying by post)

Payment methods available

• Girocard
• Cash payment

Legal remedies

No legal remedy is provided for.

Legal basis

No