Social Welfare Authority

Hamburg home visit for senior citizens General information

Would you like personal support and answers about aging – in the comfort of your own home? Here you can find more information about the "Hamburg Home Visit for Seniors."

Detailed description

The "Hamburg Home Visit for Seniors" is a free, personalized consultation service where specially trained home visits expertly answer your questions about aging in Hamburg. Upon request, the staff can also provide contacts to professional services and senior citizen services.



The home visit typically includes a one-time information and consultation session – either at your home or at the district office. A trusted person is welcome to participate. Of course, you can cancel the session at any time.



The goal of the Hamburg home visit is to identify preventive and support needs early on and to facilitate your access to existing services for older people. This promotes your quality of life and independence and supports your continued residence in your familiar surroundings for as long as possible – according to your wishes and possibilities.



The topics of the home visit are varied and include, among others:

  • Your health situation, diet and exercise
  • Social participation and social contacts
  • Opportunities for community engagement
  • Living situation, especially accessibility and household support
  • Possible care and support needs
 

Information

Prerequisites

No

Documents required

No

Please note

If you don't want to keep an existing appointment, simply cancel it by phone or email. Cancellations are possible at short notice—even if the visiting staff member is already at your door. You can also cancel the appointment at any time and without giving a reason, even after the consultation has already begun. Rescheduling is also possible at any time upon request.



The Hamburg home visit is not an emergency or visiting service and does not replace professional advice from institutions such as care centers.

Deadlines

No

Procedure

  • On your 80th birthday, you will receive an invitation letter with an appointment for a home visit. If you are younger or it has been some time since your 80th birthday, you can arrange an appointment with the responsible office by phone at any time.
  • The meeting will take place at the agreed time either at your home or at the relevant district office – whichever you prefer.
  • At the beginning of the conversation, please tell the visitor what topics interest you or what questions you have.
  • You conduct the conversation at your own pace and according to your needs.
  • The visitor creates a short, anonymized documentation of the conversation.
  • The documentation will be kept only for as long as necessary to fulfil the task and will then be destroyed – unless there are legal retention obligations.

Processing time

The processing time depends on your individual case.

Fees

No

Legal remedies

Not applicable

Legal basis

Section 9a of the Hamburg Health Service Act (HmbGDG)


https://www.landesrecht-hamburg.de/bsha/document/jlr-GesDGHAV10P9a


Section 6a of the Hamburg Registration Data Transmission Ordinance (HmbMDÜV)


https://www.landesrecht-hamburg.de/bsha/document/jlr-MeldD%C3%9CVHA2015pP6

Address and contact information

Social Welfare Authority

G 3
Seniors and Care

Mon-Thu 10-12, 14-16 Fri 10-12

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Keywords: Home call Hamburg home visits 80th birthday

Last updated: 11.04.2026