Procedure
For one-time benefits, contact your local job center by phone, email or in person. There you will receive further information and an application form if you need one. Alternatively, you can also apply for the benefits online with the digital application for citizen's income.
- Fill out the application form or write a reasoned, informal application, depending on the specifications of your responsible job center.
- Send the application to the job center. In this you must prove your need. Attach the necessary documents requested by the job center that prove the need and are required for the check.
- The job center will check your application. Evidence from third parties (e.g. your landlord) may be required to check whether you need one-off services. Ultimately, the authority makes a case-by-case decision. You will then receive notification from the job center. There are three possible decisions:
- the application is approved
- the application is partially approved,
- The request will be denied.
- The job center will pay you the approved amount or send you the benefit in kind (voucher).
Processing time
It may take several weeks to process your application.
Fees
There is no cost to you if you have an account. If you do not have an account, you will receive a payment instruction for a cash payment (ZzV-Bar). This is a check. However, this will incur costs that will be deducted directly from the service to which you are entitled. Since the amount of the costs for the payment order can vary, please contact your local job center for more information. You can have the check paid out in cash. Payment is made exclusively via the Postbank branches. The ZzV-Bar is a means of payment from Postbank AG, the use of which was agreed separately between the Federal Employment Agency and Postbank.