Landungsbrücken
Online-Service available
Appointment required

Barmbek-Uhlenhorst Einwohnerangelegenheiten

Serviceportal Hamburg, authentication for the Service Account Plus

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users. So e.g. For example, information from the population register can also be queried via the Internet. For...

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users.
So e.g. For example, information from the population register can also be queried via the Internet.
For privacy and security reasons, there are different levels of security in the online service. Each specialized procedure is assigned to a security level. Security levels 1 and 2 are currently available.

If you want to use this platform, the first step is to log in to the online service to register. You set up a user account with your registration. With this account, the use of all specialist procedures that are assigned to security level 1 is generally permitted.
If you have registered in the online service for security level 1 and are aspiring to security level 2, you will be required to provide one-time personal identification at a Residents' Affairs location in order to be authenticated as a registered user.
Alternatively, authentication can also be carried out with the new ID card (eID).

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Important notes

Documents required

  • ID card or passport
  • Information about the user account

Please note

Personal appointment is required! The employees of the Hamburg Service are only responsible for the authentication and activation of the citizens registered in the online service. More information about the online services can be found under the heading "Links" (see "Online Services of the City of Hamburg").

Procedure & Fees

Payment methods available

  • Girocard
  • Cash payment

Downloads & Links

Enlarge map

Address and contact information

Address

Barmbek-Uhlenhorst Einwohnerangelegenheiten
Poppenhusenstraße 6 22305 Hamburg

Room: EG

Facility info

Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal nutzen (Kosten 6 Euro). Das Mitbringen eines Fotos entfällt dann. Planen Sie bitte vor Ihrem Termin einige Minuten mehr Zeit für die Erfassung Ihrer Daten ein, sofern Sie das Selbsterfassungsterminal nutzen möchten. Bitte sprechen Sie im Anschluss bei der Sachbearbeitung vor.
If you would like to apply for an identity card, passport or children's passport, you can use an existing self-recording terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).
Please allow a few minutes more time before your appointment to collect your data.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo with you when using the self-registration terminal.
Use costs 6 euros.
Please speak to the clerk afterwards.

The existing self-recording terminal (Speed Capture Terminal) cannot be used for fishing licenses and driver's license applications. Please bring a passport photo (biometric) with you for these services.

Public transport

U3 / S1 / S11 / Busse Barmbek

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.