Landungsbrücken
Online-Service available
Appointment required

Mitte Einwohnerangelegenheiten

Serviceportal Hamburg, authentication for the Service Account Plus

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users. So e.g. For example, information from the population register can also be queried via the Internet. For...

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users.
So e.g. For example, information from the population register can also be queried via the Internet.
For privacy and security reasons, there are different levels of security in the online service. Each specialized procedure is assigned to a security level. Security levels 1 and 2 are currently available.

If you want to use this platform, the first step is to log in to the online service to register. You set up a user account with your registration. With this account, the use of all specialist procedures that are assigned to security level 1 is generally permitted.
If you have registered in the online service for security level 1 and are aspiring to security level 2, you will be required to provide one-time personal identification at a Residents' Affairs location in order to be authenticated as a registered user.
Alternatively, authentication can also be carried out with the new ID card (eID).

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Important notes

Documents required

  • ID card or passport
  • Information about the user account

Please note

Personal appointment is required! The employees of the Hamburg Service are only responsible for the authentication and activation of the citizens registered in the online service. More information about the online services can be found under the heading "Links" (see "Online Services of the City of Hamburg").

Procedure & Fees

Payment methods available

  • Girocard
  • Cash payment

Downloads & Links

Enlarge map

Address and contact information

Address

Mitte Einwohnerangelegenheiten
Caffamacherreihe 1-3 20355 Hamburg

Facility info

Mensch in einem Rollstuhl Accessible
Posthaus Mailbox
Parkplatz Metered parking
Parkplatz Free disabled parking spaces

House mailboxes are located in front of the entrances on the front and back.

There is only a very small number of parking spaces!
You can take the required photo beforehand on a self-recording terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the clerk afterwards.
Please plan some time before your appointment to collect your data if you want to use the self-recording terminal.

Public transport

U2 / buses X3 / 19 Gänsemarkt / buses X35 Johannes-Brahms-Platz / bus 3/34 Axel-Springer-Platz / S Stadthausbrücke

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.