Customer Service Centers

Ministry of Labour, Social, Family Affairs and Integration

Hamburg Welcome Portal Customer Service Centers

The customer service centres handle matters such as address registration and certificate issuance for Hamburg residents.

Customer Service Centres - Hamburg Welcome Portal

You can find your nearest customer service centre ("Kundenzentrum") by entering your home address in the authority finder. In the customer service centres, you can take make use of the following services:

Services with appointments

  • Registration and changing of residence ("Anmeldung and Ummeldung")
  • Deregistration of residence ("Abmeldung")
  • Registration of dogs
  • Submission of a Declaration of Commitment ("Verpflichtungserklärung") for short stays of up to three months in accordance with § 68 of the Residence Act ("Aufenthaltsgesetz")
  • Issuance of passports, children's passports and identity cards for German nationals

Please make an appointment for the mentioned services:
Phone: 115 or 040 428280
Website: (German only)

Services without appointments

  • Applications for certificates of good conduct
  • Certificates (for example: registration certificates, household certificates)
  • Tax ID certificate
  • Residence certificate
  • Marital or single status confirmation certificate
  • Population register information - written request required
  • Matters relating to lost and found property
  • Pick-up of finished personal documents for German nationals

Customer Service Centers