Joint gambling authority of the countries
Report irregularities in legal online gambling

If you have any indications of irregularities in a legal online gambling operation, you can report this to the relevant authority.

Detailed description

If you have information about existing irregularities in gambling transactions or the service at a gambling establishment, you can report this to the relevant authority.

Your reports of irregularities in gambling, for example in the areas of horse racing and sports betting, lotteries, online poker, or virtual slot machines, are relevant. Your report could relate to the following, for example:

Amount of deposits and withdrawals
the way payments were managed
General Terms and Conditions (GTC)
ID verification
Closing an account
IT problems

Information

Important notes

Prerequisites

They have credible evidence of irregularities in a legal gambling offer.
They have already contacted the gambling provider, but were unable to resolve the irregularities.

Documents required

Optionally, you can provide evidence of the irregularity.

Please note

If you report irregularities in a legal gambling establishment, you should inform the relevant regulatory authority. If desired, you can file a criminal complaint separately with the police.

Deadlines

Procedure & Fees

Procedure

You can submit your report by post, email, telephone or via the online contact form provided on the website of the responsible authority.
The responsible authority will review your information and may contact you with follow-up questions if you provide your contact details.
If necessary, the responsible authority will initiate further steps. You will not necessarily receive information about the further course of the procedure.

Processing time

4 - 8 weeks

Fees

Legal notes

Legal remedies

Not applicable

Legal basis

Section 9 of the State Treaty on the Reorganization of Gambling in Germany (GlüStV 2021)

https://www.landesrecht-hamburg.de/bsha/document/jlr-Gl%C3%BCStVtrHA2021pP6a

Downloads & Links

Links on the Internet

Address and contact information