Department of Health, Social Affairs and Integration

Request information about files from the social welfare office

You have a legal right to access certain official information. You can request access to files for this purpose.

Detailed description

You have the right to inspect certain official information – regardless of whether you are personally affected or not. For example, you can request access to official information contained in files or digital storage media such as documents, maps, or photos. Restrictions apply if legal regulations prevent access – for example, to protect personal data. You can choose whether you want to receive the information you require verbally or in writing, or whether you want to inspect the files of the responsible authority directly. Copies can be sent to you upon request.

 

Information

Prerequisites

The information you have requested does not violate any legal regulations and does not affect the rights of third parties.

Documents required

No

Please note

You can reach the Hamburg Telephone Service at the telephone number provided, who will connect you with the appropriate contact person.



Your request can only relate to information already available. The agency responsible for providing information is not obligated to obtain information for you.



The Hamburg Transparency Portal is a central online platform where the Free and Hanseatic City of Hamburg already makes a wealth of data publicly available. You can freely access the data stored there without having to register or submit an application. Further information can be found in the "Links" section.

Deadlines

Application deadline: None




Please note: Certain documents and information are subject to retention periods after which they may be deleted.

Procedure

  • You contact the responsible authority and describe your request for information in such detail that the responsible authority can establish a link to its files and other information holdings.
  • The responsible authority will examine your request and request any missing information from you.
  • The responsible authority will decide on your application.
  • If the examination is successful, you will be given the information you requested.
  • If the review is unsuccessful, you may be given the opportunity to withdraw your application free of charge. Otherwise, you will receive a written notification of the rejection of your application.

Processing time

Processing usually takes no longer than one month.




The processing period may be extended to two months if the requested information cannot be provided to you otherwise, or if it cannot be provided in full, or if your application requires particularly thorough review. You will generally be informed of this in writing.

Fees

You can obtain oral, simple written, or simple electronic information free of charge. If you require more extensive information or copies, charges may apply.

Legal remedies

Contradiction

Legal basis

Hamburg Transparency Act (HmbTG)


https://www.landesrecht-hamburg.de/bsha/document/jlr-TranspGHApG1

Links on hamburg.de

Address and contact information

Department of Health, Social Affairs and Integration

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Last updated: 16.05.2026