Health insurance Citizens' hotline General information

If you have questions about statutory and private health insurance, including their benefits and regulations, you can contact the citizens' hotline of the Federal Ministry of Health.

Detailed description

You can contact the Federal Ministry of Health's Citizens' Health Insurance Hotline if you have general questions about statutory or private health insurance. If, for example, you want to know which benefits are covered, how much premiums can be, or who is subject to compulsory insurance, they're the right place for you. You'll receive clear information and guidance on your concerns.

  • Citizens' hotline number: 030 340 60 66-01
  • Counseling service for the deaf and hard of hearing (telephone): 030 340 60 66-09, Fax: 030 340 60 66-07
  • Sign language ISDN videophone: 030 340 60 66 -08
  • Sign Language Telephone Video over IP: gebaerdentelefon.bmg@sip.bmg.buergerservice-bund.de
 

Information

Prerequisites

You have a general concern regarding health insurance.

Documents required

No

Please note

Please note that no individual legal advice is offered.

Deadlines

No

Procedure

  • You contact us by telephone.
  • You describe your concern.
  • You will receive general information or guidance.
  • If necessary, you will be referred to a competent authority or advisory center.

Processing time

Requests are usually processed immediately via telephone. Further written processing is not required, as the Citizens' Hotline provides only verbal information on general questions.

Fees

No

Legal remedies

Not applicable, no administrative procedure is connected

Legal basis

Section 87 of the Social Code, Book IV (SGB IV)


https://www.gesetze-im-internet.de/sgb_4/__87.html

Links on the Internet

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Keywords: Questions about health insurance Health insurance hotline Health insurance, citizen phone

Last updated: 14.12.2025