Wandsbek District Office

Social Services Center Alstertal - Get advice

Prerequisites

• They live in Hamburg.
• You require advice on topics such as basic income support, social assistance, or funeral costs.

Documents required

For clarifying simple, general questions, documents are often not necessary. However, the responsible authority requires proof of your personal and financial circumstances, particularly when assessing your eligibility for benefits. This includes, in particular,

• Rental agreement
• Evidence of the current rent level and its composition
• If applicable: Proof of utility costs from suppliers if these are not included in the rent.
• Proof of income (for example, pay slips)
• Proof of assets (for example, bank statements)

Depending on the circumstances of your case, you may be required to submit further documents. The relevant authority will inform you.

Please note

Deadlines

There are no deadlines.

Procedure

• You can call during contact hours for telephone advice. Alternatively, you can schedule an appointment for a personal consultation on site.
• The staff will take time for your request, advise you individually and help you to find and apply for the appropriate services.
  • You can submit all applications in writing.
  • You can also apply for basic income support online.

Processing time

The processing time depends on the nature of your request.

Fees

Most of the services are free. The relevant office can provide you with more detailed information beforehand.

Legal remedies

Not applicable

Legal basis

Not applicable