Landungsbrücken

Serviceportal Hamburg, authentication for the Service Account Plus

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users. So e.g. For example, information from the population register can also be queried via the Internet. For...

The online service is the basis for electronic communication between different IT processes in the Free and Hanseatic City of Hamburg and its users.
So e.g. For example, information from the population register can also be queried via the Internet.
For privacy and security reasons, there are different levels of security in the online service. Each specialized procedure is assigned to a security level. Security levels 1 and 2 are currently available.

If you want to use this platform, the first step is to log in to the online service to register. You set up a user account with your registration. With this account, the use of all specialist procedures that are assigned to security level 1 is generally permitted.
If you have registered in the online service for security level 1 and are aspiring to security level 2, you will be required to provide one-time personal identification at a Residents' Affairs location in order to be authenticated as a registered user.
Alternatively, authentication can also be carried out with the new ID card (eID).

Important notes

Documents required

  • ID card or passport
  • Information about the user account

Please note

Personal appointment is required! The employees of the Hamburg Service are only responsible for the authentication and activation of the citizens registered in the online service. More information about the online services can be found under the heading "Links" (see "Online Services of the City of Hamburg").

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