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Appointment required

Bergedorf customer center

Passport, first or new issue

All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg. The consent of all custodians is required up to the age of 18. Since November 1, 2007, only biometric passports with...

All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg.
The consent of all custodians is required up to the age of 18.
Since November 1, 2007, only biometric passports with fingerprints have been issued. All previous passports remain valid. An extension is not possible. Your expired passports (including temporary ones) will be confiscated or given invalidated.
For people over 24 years of age, the passport is valid for 10 years. It is valid for 6 years for people under the age of 24.

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Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.

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Address and contact information

Address

Bergedorf customer center
Bergedorf district office
Residential department
Weidenbaumsweg 21 21029 Hamburg

Room: Eingang A 3.01.1

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Directions

Opening hours

Mon-Fri 7 a.m.-7 p.m.

Different opening times apply in all Hamburg customer centers at the end of the year:
On Fridays, December 23rd and 30th, 2022, the customer centers will be open from 7 a.m. to 2 p.m. The customer centers Alstertal and Süderelbe as well as the mobile locations (Bramfeld, Walddörfer, Finkenwerder and Wilhelmsburg) can still be reached during the usual opening hours.

Masks are no longer compulsory in the departments. This applies to both our customers and our employees. However, we still recommend wearing a mouth and nose protector for your own protection and the protection of others.

Furthermore, a visit to the customer center is only possible with an appointment. You can book an appointment online (www.hamburg.de/kundenzentrum) or by telephone on 040 115. There you will also receive information about services that are currently only provided in writing.

Facility info

Accessible

Der Hausbriefkasten für alle Dienststellen im Dienstleistungszentrum befindet sich neben Eingang C. Behindertenparkplätze sind unter dem CCB mit direktem Zugang zu den Treppenhäusern/Fahrstühlen vorhanden. Das Parkhaus ist kostenpflichtig. If you would like to apply for an identity card, passport or child's passport, you can use an existing self-registration terminal (Speed Capture Terminal) to capture the necessary biometric data (photo, signature, fingerprints). In this case, there is no need to bring a photo.

It costs 6 euros to use .

A clerk is to be visited afterwards, appointments are recommended.

Public transport

S2/S21/RE1/Busse Bergedorf

Important notes

Prerequisites

German citizenship according to Article 116 of the Basic Law
Personal interview when submitting the application (also applies to minors).
The minor and at least one custodian must appear in person. If a legal guardian does not appear in person, his / her written consent with signature and the original identity card / passport are required.
Registered in Hamburg with an apartment. If you are registered in Hamburg with a second residence, the approval of the identification authority at the place of your main residence is required for the issuance of the identification document; this is obtained from the customer center.

Documents required

BASIC: 1 biometrically readable recent passport photo (35x45 mm without border, background light and monochrome. Sample - see link Federal Ministry of the Interior).
Of legal age: federal identity card, in the case of a new issue: old passport
Minors: Birth certificate, children's passport (if available), personal visit of the child with at least one legal guardian/representative. In the case of permanently separated parents, only the parent with whom the child is registered may apply for the passport. Declaration of consent and identity cards or passports of the legal guardians, proof of sole custody.
Expiration: Old passport.
Loss: federal identity card. If not available: birth or marriage certificate.
Theft: see loss, additionally: Theft of the passport must be reported to the police and the theft report issued there must be presented.
Change: Old passport, proof of change (e.g. certificates).
After naturalization: naturalization certificate, old passport or identity card, birth and/or marriage certificate.

Please note

Extension or change not possible! A new passport will ALWAYS be issued.
The passport can also be picked up by an authorized person.
The loss of a passport can be reported to any customer center in Hamburg without an appointment.
People without a permanent address should contact the residents' central office (see passport for non - Hamburg residents).

Deadlines

Procedure & Fees

Procedure

Personal application required. The application will be forwarded to Bundesdruckerei for further processing.

Processing time

Application takes about 15 minutes. Processing 4-6 weeks.

Fees

Up to the age of 24, EUR 37.50 (valid for 6 years), later EUR 60 (valid for 10 years).

Payment methods available

Girocard
Cash payment

Legal notes

Legal basis

Section 6 (1) Passport Act (PassG), Sections 1 and 15 Passport Ordinance (PassV)

Downloads & Links

Forms and downloads

Form: Declaration of consent, application for documents for minors - barrier-free, PDF, 1 page

Related services

Links on hamburg.de

Links on the Internet

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.