Online-Service available

Appointment required

Customer Center Finkenwerder

Passport, first or new issue

All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg. The consent of all custodians is required up to the age of 18. Since November 1, 2007, only biometric passports with...

All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg.
The consent of all custodians is required up to the age of 18.
Since November 1, 2007, only biometric passports with fingerprints have been issued. All previous passports remain valid. An extension is not possible. Your expired passports (including temporary ones) will be confiscated or given invalidated.
For people over 24 years of age, the passport is valid for 10 years. It is valid for 6 years for people under the age of 24.

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Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.

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Address and contact information

Address

Customer Center Finkenwerder
Butendeichsweg 2 21129 Hamburg

Room: 1.OG

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Directions

Opening hours

Wed 8 a.m.-2.30 p.m. + Thu 11.30 a.m.-6 p.m.

On the days 14.10., 15.10., 28.10. and 29.10.2022 all Hamburg customer centers - department of residents' data (former residents' registration office) - will remain closed due to extensive technical conversion work.
Despite carrying out the necessary function tests, there may still be a limited number of appointments on October 17th and November 1st. Appointments for online booking may become available at short notice.

Facility info

Accessible

Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal (Speed Capture Terminal) nutzen. Das Mitbringen eines Fotos entfällt in diesem Fall. Die Nutzung kostet 6 Euro. Eine Sachbearbeitung ist im Anschluss aufzusuchen, Terminvereinbarung wird empfohlen. The Finkenwerder customer center is located on the first floor. In addition to the existing stairs, this can also be reached via an elevator. To get to the first floor via elevator, please contact the staff at the customer center on 040 / 42854-5333. You will then be received and escorted upstairs.

You can take the required photo beforehand on a self-capture terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the case processing department afterwards.
Please allow some time for the entry of your data in advance of your appointment if you would like to use the self-entry terminal.

Public transport

Busse 150/251/350/450 oder Fähren 62/64 Finkenwerder Landungsbrücke

Important notes

Prerequisites

German citizenship according to Article 116 of the Basic Law
Personal interview when submitting the application (also applies to minors).
The minor and at least one custodian must appear in person. If a legal guardian does not appear in person, his / her written consent with signature and the original identity card / passport are required.
Registered in Hamburg with an apartment. If you are registered in Hamburg with a second residence, the approval of the identification authority at the place of your main residence is required for the issuance of the identification document; this is obtained from the customer center.

Documents required

BASIC: 1 biometrically readable recent passport photo (35x45 mm without border, background light and monochrome. Sample - see link Federal Ministry of the Interior).
Of legal age: federal identity card, in the case of a new issue: old passport
Minors: Birth certificate, children's passport (if available), personal visit of the child with at least one legal guardian/representative. In the case of permanently separated parents, only the parent with whom the child is registered may apply for the passport. Declaration of consent and identity cards or passports of the legal guardians, proof of sole custody.
Expiration: Old passport.
Loss: federal identity card. If not available: birth or marriage certificate.
Theft: see loss, additionally: Theft of the passport must be reported to the police and the theft report issued there must be presented.
Change: Old passport, proof of change (e.g. certificates).
After naturalization: naturalization certificate, old passport or identity card, birth and/or marriage certificate.

Please note

Extension or change not possible! A new passport will ALWAYS be issued.
The passport can also be picked up by an authorized person.
The loss of a passport can be reported to any customer center in Hamburg without an appointment.
People without a permanent address should contact the residents' central office (see passport for non - Hamburg residents).

Deadlines

Procedure & Fees

Procedure

Personal application required. The application will be forwarded to Bundesdruckerei for further processing.

Processing time

Application takes about 15 minutes. Processing 4-6 weeks.

Fees

Up to the age of 24, EUR 37.50 (valid for 6 years), later EUR 60 (valid for 10 years).

Payment methods available

Cash payment

Legal notes

Legal basis

Section 6 (1) Passport Act (PassG), Sections 1 and 15 Passport Ordinance (PassV)

Downloads & Links

Forms and downloads

Form: Declaration of consent, application for documents for minors - barrier-free, PDF, 1 page

Related services

Links on hamburg.de

Links on the Internet

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.