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Appointment required

Customer Center Wilhelmsburg

Passport, first or new issue

All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg. The consent of all custodians is required up to the age of 18. Since November 1, 2007, only biometric passports with...

  • All persons with German citizenship who have their main residence in Hamburg can apply for a passport in Hamburg.
  • The consent of all custodians is required up to the age of 18.
  • Since November 1, 2007, only biometric passports with fingerprints have been issued. All previous passports remain valid. An extension is not possible. Your expired passports (including temporary ones) will be confiscated or given invalidated.
  • For people over 24 years of age, the passport is valid for 10 years. It is valid for 6 years for people under the age of 24.

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
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Address and contact information


Customer Center Wilhelmsburg
Mengestraße 19 21107 Hamburg

Room: EG

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Opening hours

Mon 8 am-2.30pm, Tues 11.30am-6pm, Fri 8 am-12pm

On the days 14.10., 15.10., 28.10. and 29.10.2022 all Hamburg customer centers - department of residents' data (former residents' registration office) - will remain closed due to extensive technical conversion work.
Despite carrying out the necessary function tests, there may still be a limited number of appointments on October 17th and November 1st. Appointments for online booking may become available at short notice.

Facility info

Mensch in einem Rollstuhl Accessible

Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal (Speed Capture Terminal) nutzen. Das Mitbringen eines Fotos entfällt in diesem Fall. Die Nutzung kostet 6 Euro. Eine Sachbearbeitung ist im Anschluss aufzusuchen, Terminvereinbarung wird empfohlen You can take the required photo beforehand on a self-capture terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the case processing department afterwards.
Please allow some time for the entry of your data in advance of your appointment if you would like to use the self-entry terminal.

Public transport

S3/S31 Wilhelmsburg, Busse 13/151/152/154/156/252 Rathaus Wilhelmsburg

Important notes


  • German citizenship according to Article 116 of the Basic Law
  • Personal interview when submitting the application (also applies to minors).
  • The minor and at least one custodian must appear in person. If a legal guardian does not appear in person, his / her written consent with signature and the original identity card / passport are required.
  • Registered in Hamburg with an apartment. If you are registered in Hamburg with a second residence, the approval of the identification authority at the place of your main residence is required for the issuance of the identification document; this is obtained from the customer center.

Documents required

  • BASIC: 1 biometrically readable recent passport photo (35x45 mm without border, background light and monochrome. Sample - see link Federal Ministry of the Interior).
  • Of legal age: federal identity card, in the case of a new issue: old passport
  • Minors: Birth certificate, children's passport (if available), personal visit of the child with at least one legal guardian/representative. In the case of permanently separated parents, only the parent with whom the child is registered may apply for the passport. Declaration of consent and identity cards or passports of the legal guardians, proof of sole custody.
  • Expiration: Old passport.
  • Loss: federal identity card. If not available: birth or marriage certificate.
  • Theft: see loss, additionally: Theft of the passport must be reported to the police and the theft report issued there must be presented.
  • Change: Old passport, proof of change (e.g. certificates).
  • After naturalization: naturalization certificate, old passport or identity card, birth and/or marriage certificate.

Please note

  • Extension or change not possible! A new passport will ALWAYS be issued.
  • The passport can also be picked up by an authorized person.
  • The loss of a passport can be reported to any customer center in Hamburg without an appointment.
  • People without a permanent address should contact the residents' central office (see passport for non - Hamburg residents).



Procedure & Fees


Personal application required. The application will be forwarded to Bundesdruckerei for further processing.

Processing time

Application takes about 15 minutes. Processing 4-6 weeks.


Up to the age of 24, EUR 37.50 (valid for 6 years), later EUR 60 (valid for 10 years).

Payment methods available

  • Girocard
  • Cash payment

Legal notes

Legal basis

Section 6 (1) Passport Act (PassG), Sections 1 and 15 Passport Ordinance (PassV)

Public Service Disclaimer

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