Landungsbrücken
Appointment required

Walddörfer customer center

Identity card, electronic proof of identity

The new identity card is still proof of identity. The following data is stored on the chip in the ID card: photograph First and last name, if applicable the name of a religious order and artist birth date address nationality last day of...

The new identity card is still proof of identity.

The following data is stored on the chip in the ID card:

  • photograph
  • First and last name, if applicable the name of a religious order and artist
  • birth date
  • address
  • nationality
  • last day of validity
  • Issuing authority
  • serial number
  • access number
  • fingerprints

The machine-readable zone does not contain any additional personal information.

From the age of 16 this function is automatically switched on. It is automatically switched off for people under the age of 16. A later activation is possible from the age of 16 personally by the owner.

The identity card can be used with activated electronic proof of identity (eID function) for secure registration on the Internet. Only the data required for the transaction on the Internet is transmitted.
In the future, the use of government services via the Internet (e-government) is to be increased. You can find out more about using the online ID function in the customer center.

You can obtain detailed information on online use by calling 0180-1-33 33 33 (3.9 ct/minute/landline) or on the Internet in the ID card portal (see links).

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
Enlarge map

Address and contact information

Address

Walddörfer customer center
Wandsbek district office
Residential department
Im Alten Dorfe 41 22359 Hamburg

Add to addressbook

Facility info

Volksdorf Book Hall (in the Passage Our Quarter / Eulenkrugpassage) .

If you would like to apply for an identity card, passport or children's passport, you can use an existing self- registration terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo , signature , fingerprints).
If so, please allow a few minutes more time to collect your data before your appointment.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo when using the self-registration terminal.
It costs 6 euros to use.
Please speak to the case processing department afterwards.

The existing Selbsterfassungstermina l (Speed Capture Terminal) is available not for fishing licenses and license applications. Please bring a passport photo (biometric) with you for these services.

Important notes

Prerequisites

Presentation of the identity card.

Documents required

The identity card must be presented to activate the online identification function.

Please note

Since 2017, ID cards have only been delivered with the eID switched on.

Deadlines

no

Procedure & Fees

Procedure

Speak to a customer center of your choice in person.

Processing time

about 5 minutes

Fees

no

Payment methods available

  • Girocard

Legal notes

Legal basis

Identity Card Act (PAuswG)

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.