Landungsbrücken
Appointment required

Customer Center Finkenwerder

Identity card, electronic proof of identity

The new identity card is still proof of identity. The following data is stored on the chip in the ID card: photograph First and last name, if applicable the name of a religious order and artist birth date address nationality last day of...

The new identity card is still proof of identity.

The following data is stored on the chip in the ID card:

  • photograph
  • First and last name, if applicable the name of a religious order and artist
  • birth date
  • address
  • nationality
  • last day of validity
  • Issuing authority
  • serial number
  • access number
  • fingerprints

The machine-readable zone does not contain any additional personal information.

From the age of 16 this function is automatically switched on. It is automatically switched off for people under the age of 16. A later activation is possible from the age of 16 personally by the owner.

The identity card can be used with activated electronic proof of identity (eID function) for secure registration on the Internet. Only the data required for the transaction on the Internet is transmitted.
In the future, the use of government services via the Internet (e-government) is to be increased. You can find out more about using the online ID function in the customer center.

You can obtain detailed information on online use by calling 0180-1-33 33 33 (3.9 ct/minute/landline) or on the Internet in the ID card portal (see links).

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
Enlarge map

Address and contact information

Address

Customer Center Finkenwerder
Butendeichsweg 2 21129 Hamburg

Room: 1.OG

Add to addressbook

Facility info

Mensch in einem Rollstuhl Accessible

Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal (Speed Capture Terminal) nutzen. Das Mitbringen eines Fotos entfällt in diesem Fall. Die Nutzung kostet 6 Euro. Eine Sachbearbeitung ist im Anschluss aufzusuchen, Terminvereinbarung wird empfohlen. The Finkenwerder customer center is located on the first floor. In addition to the existing stairs, this can also be reached via an elevator. To get to the first floor via elevator, please contact the staff at the customer center on 040 / 42854-5333. You will then be received and escorted upstairs.

If you would like to apply for an identity card, passport or child's passport, you can use an existing self-registration terminal (Speed Capture Terminal) to capture the necessary biometric data (photo, signature, fingerprints). In this case, there is no need to bring a photo.

It costs 6 euros to use .

A clerk is to be visited afterwards, appointments are recommended.

Public transport

Busse 150/251/350/450 oder Fähren 62/64 Finkenwerder Landungsbrücke

Important notes

Prerequisites

Presentation of the identity card.

Documents required

The identity card must be presented to activate the online identification function.

Please note

Since 2017, ID cards have only been delivered with the eID switched on.

Deadlines

no

Procedure & Fees

Procedure

Speak to a customer center of your choice in person.

Processing time

about 5 minutes

Fees

no

Payment methods available

  • Girocard
  • Cash payment

Legal notes

Legal basis

Identity Card Act (PAuswG)

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.