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Customer Center Hamburg-Nord

Identity card, electronic proof of identity

The new identity card is still proof of identity. The following data is stored on the chip in the ID card: photograph First and last name, if applicable the name of a religious order and artist birth date address nationality last day of...

The new identity card is still proof of identity.

The following data is stored on the chip in the ID card:

  • photograph
  • First and last name, if applicable the name of a religious order and artist
  • birth date
  • address
  • nationality
  • last day of validity
  • Issuing authority
  • serial number
  • access number
  • fingerprints

The machine-readable zone does not contain any additional personal information.

From the age of 16 this function is automatically switched on. It is automatically switched off for people under the age of 16. A later activation is possible from the age of 16 personally by the owner.

The identity card can be used with activated electronic proof of identity (eID function) for secure registration on the Internet. Only the data required for the transaction on the Internet is transmitted.
In the future, the use of government services via the Internet (e-government) is to be increased. You can find out more about using the online ID function in the customer center.

You can obtain detailed information on online use by calling 0180-1-33 33 33 (3.9 ct/minute/landline) or on the Internet in the ID card portal (see links).

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
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Address and contact information

Address

Customer Center Hamburg-Nord
District Office Hamburg-Nord
Specialized Office for Residents
Lenhartzstraße 28 20249 Hamburg

Room: Kundenzentrum

Add to addressbook

Facility info

Mensch in einem Rollstuhl Accessible

Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal nutzen (Kosten 6 Euro). Das Mitbringen eines Fotos entfällt dann. Planen Sie bitte vor Ihrem Termin einige Minuten mehr Zeit für die Erfassung Ihrer Daten ein, sofern Sie das Selbsterfassungsterminal nutzen möchten. Bitte sprechen Sie im Anschluss bei der Sachbearbeitung vor.

Public transport

U1/U3 Kellinghusenstraße, Bus 114 Bezirksamt Hamburg-Nord, Busse 20/25 Julius-Reincke-Stieg

Important notes

Prerequisites

Presentation of the identity card.

Documents required

The identity card must be presented to activate the online identification function.

Please note

Since 2017, ID cards have only been delivered with the eID switched on.

Deadlines

no

Procedure & Fees

Procedure

Speak to a customer center of your choice in person.

Processing time

about 5 minutes

Fees

no

Payment methods available

  • Girocard
  • Cash payment

Legal notes

Legal basis

Identity Card Act (PAuswG)

Public Service Disclaimer

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