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pick up ID card

When your new ID card is ready, you can collect it.
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Detailed description

Once your new ID card is ready, you can pick it up. Under certain circumstances, someone else can do this for you.

If you apply after May 1, 2025, you have the option of receiving your ID card by mail. Further information can be found in the "Links" section.

 

Information

Prerequisites

  • Your new ID card is ready for collection.

Documents required

  • Your old identity card (exception: your old identity card is no longer available due to loss or theft)
  • Collection slip (received when applying for your ID card)

In case of representation additionally:

  • Identification document of the person who collects the identity card for you
  • Power of attorney (Example: “I hereby authorize Ms./Mr. XY to collect my identity card and to submit the declaration to receive the PIN letter.” There are no binding specifications as to how the power of attorney must be designed. You can find a form in the links. If you, as the parent with custody, collect the ID card for your child under 16, you do not need a power of attorney.)

Please note

No

Deadlines


  • After the Federal Printing Office has provided your identity card, please collect it from the office where you submitted the application.

    You will receive a written reminder before the six-month period has expired.

  • If you do not collect your identity card within six months, it will be destroyed after it expires.

    Please check with the relevant authority in advance whether your identity card, which you have kept for a long time, is still available.

Procedure

  • After you have applied for a new identity card, it will be produced by the Federal Printing Office.
  • You check online whether your identity card is ready for collection.
  • When your identity card is ready for collection, make an appointment to collect it at the office where you applied for the identity card.
  • You appear in person at the agreed appointment. Alternatively, you can authorize another person to collect your ID card.
  • You present the collection slip that you received when you applied for your identity card.
  • You hand in your old ID card or have it invalidated. This is not necessary if you no longer have your old ID card because it was lost or stolen.
  • Your new identity card will be given to you.
  • You will receive a cover letter which also contains your blocking password.
  • When you collect your new identity card, you can choose a six-digit PIN to activate the online ID function of your identity card.
    • Alternatively, you can do this at home. You will need an NFC-enabled smartphone, the PIN letter and the AusweisApp2. Your smartphone is usually NFC-enabled if it can communicate wirelessly with other devices, for example for contactless payments.
  • You confirm receipt of the identity card.

Processing time

about 5 minutes

Fees

There are no costs. You paid the fee when you applied.

Legal remedies

no

Legal basis

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Keywords: Identity card Personal document pickup delivery ID issue document output PIN letter Edit eID PIN new Forgot PIN Edit PIN

Last updated: 19.04.2025