Landungsbrücken

pick up ID card

When your new ID card is ready, you can collect it.

Important notes

Prerequisites

  • Your new ID card is ready for collection.

Documents required

  • Your old identity card (exception: your old identity card is no longer available due to loss or theft)
  • Collection slip (you received when you applied for your ID card)
If represented additionally:
  • Identification document of the person who will collect the ID card for you
  • Power of attorney (There are no binding requirements as to how the power of attorney must be designed. You can find a form in the links. If you, as the parent with custody, collect the ID card for your child under the age of 16, you do not need a power of attorney.)

Please note

If you did not receive a PIN letter even though you provided an address when applying, no one is allowed to represent you when you pick up your ID card.

Deadlines

Collect your ID card from the office where you submitted your application within six months of the Federal Printing Office providing it. If you do not do this, the ID card will be destroyed after this period has expired. You will receive a written reminder beforehand.

Procedure & Fees

Procedure

  • After you have applied for a new identity card, it will be produced by the Bundesdruckerei.
  • When your ID card has been completed, you will receive a letter (PIN letter) from the Bundesdruckerei with a so-called transport PIN and a blocking password. As a rule, your ID card is ready for collection 5 days after you receive the PIN letter.
  • If you do not have a registration address, Bundesdruckerei will send the PIN letter to the office where you applied for the ID card. In this case, you can collect the ID card around 4 weeks after applying.
  • You check online whether your ID card is ready for collection.
  • When your ID card is ready to be picked up, make an appointment to pick it up at the office where you applied for the ID card.
  • You appear in person at the agreed appointment. Alternatively, you can authorize someone else to collect your ID card.
  • You present the collection slip that you received when you applied for your ID card.
  • You hand in your old ID card or have it canceled. This is not necessary if you no longer have your old ID card due to loss or theft.
  • Your new ID card will be given to you.
  • You will be informed by the authority staff about the online identification function of the ID card.
    • When you pick up your new ID card, you can choose a six-digit PIN to activate the online identification function of your ID card. Alternatively, you can do this at home. To do this, you need an NFC-enabled smartphone, the PIN letter and the ID card app2. Your smartphone is usually NFC-enabled if it can communicate wirelessly with other devices, for example for contactless payments.
    • If your PIN letter is not delivered, you will have to choose your own six-digit PIN when you pick it up. The blocking password will be given to you directly by the authority staff. If you do not want this, you can immediately file a complaint free of charge. A new ID card will then be ordered for you from Bundesdruckerei.
  • You confirm receipt of the ID card and, if applicable, receipt of the PIN letter.

Processing time

about 5 minutes

Fees

There are no costs. You paid the fee when you applied.

Legal notes

Legal remedies

no

Legal basis

Service description

When your new ID card is ready, you can collect it.

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Public Service Disclaimer

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