Landungsbrücken
Online-Service available
Appointment required

Customer center in the middle

Customer centers

The customer centers of the Free and Hanseatic City of Hamburg are responsible for registration and identification matters, part of the residents ' registration system and replace the registration office, citizens' office and community...

The customer centers of the Free and Hanseatic City of Hamburg are responsible for registration and identification matters, part of the residents ' registration system and replace the registration office, citizens' office and community center .

Since different contact persons are responsible depending on the service, different opening times apply and various different documents must be presented, please enter your request as a specific search term for more detailed information (e.g. identity card, passport, declaration of commitment, ...).

For many services you can choose between all customer centers - regardless of where you live.

We recommend that you make an appointment in advance for many of the services offered by the customer centers. To do this, please use the button for online appointment management.

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
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Address and contact information

Address

Customer center in the middle
Caffamacherreihe 1-3 20355 Hamburg

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Facility info

Mensch in einem Rollstuhl Accessible
Posthaus Mailbox
Parkplatz Metered parking
Parkplatz Free disabled parking spaces

You can take the required photo beforehand on a self-capture terminal (Speed Capture Terminal).
Cost: 6 euros.
Please speak to the case processing department afterwards.
Please allow some time for the entry of your data in advance of your appointment if you would like to use the self-entry terminal.

Public transport

U2/Busse X3/19 Gänsemarkt/Busse X35 Johannes-Brahms-Platz/Bus 3 Axel-Springer-Platz/S Stadthausbrücke

Procedure & Fees

Payment methods available

  • Girocard
  • Cash payment

Public Service Disclaimer

Please note: This service on hamburg.com uses machine translations powered by Google. Some content may not be translated accurately or reliably. The translations are constantly being improved. If you have any issues with Google Translate, please visit https://translate.google.com/support.