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Appointment required

Customer Center Süderelbe

Customer centers

The customer centers of the Free and Hanseatic City of Hamburg are responsible for registration and identification matters, part of the residents ' registration system and replace the registration office, citizens' office and community...

The customer centers of the Free and Hanseatic City of Hamburg are responsible for registration and identification matters, part of the residents ' registration system and replace the registration office, citizens' office and community center .

Since different contact persons are responsible depending on the service, different opening times apply and various different documents must be presented, please enter your request as a specific search term for more detailed information (e.g. identity card, passport, declaration of commitment, ...).

For many services you can choose between all customer centers - regardless of where you live.

We recommend that you make an appointment in advance for many of the services offered by the customer centers. To do this, please use the button for online appointment management.

Due to the applicable contact restrictions and distance rules, customer service is currently only possible under special conditions. It is therefore mandatory to make an appointment for a visit to the customer center.
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Address and contact information

Address

Customer Center Süderelbe
District Office Harburg
Population data
Neugrabener Markt 5 21149 Hamburg

Room: EG

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Facility info

If you would like to apply for an identity card, passport or children's passport, you can use an existing self-registration terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).
If so, please allow a few minutes more time to collect your data before your appointment.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo when using the self-registration terminal.
It costs 6 euros to use.
Please speak to the case processing department afterwards.

The existing self-registration terminal (Speed Capture Terminal) cannot be used for fishing lines and driving license applications. Please bring a passport photo (biometric) with you for these services.

Public transport

S3/S31 Neugraben, Busse 240/250 Neugrabener Markt

Procedure & Fees

Payment methods available

  • Girocard
  • Cash payment

Payment information

Pay machine

Public Service Disclaimer

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