Department of Health, Social Affairs and Integration

Infoline welfare

The Social Assistance Infoline provides the responsible official departments, as well as you as a citizen, with the legal basis and implementing regulations for the approval of social benefits.

Detailed description

The Infoline is the Hamburg social welfare authority’s online regulations. There you will find information on topics such as

  • social assistance,
  • basic security in old age and in the event of incapacity for work,
  • benefits under the Asylum Seekers Benefits Act,
  • basic security for job seekers
  • integration assistance.

The Infoline provides you and the responsible authorities with an overview of the legal basis and regulations for the approval of social benefits.



The Social Assistance Infoline is not a telephone information point, but provides the regulations on social assistance applicable in Hamburg on the Internet. We cannot answer substantive questions about social assistance here.

 

Information

Prerequisites

No

Documents required

No

Please note

No

Deadlines

No

Procedure

The Social Assistance Infoline is an information service. There is no procedure associated with it.

Processing time

Immediately

Fees

No

Legal remedies

The Social Assistance Infoline is an information service. There is no procedure associated with it.

Legal basis

Not applicable

Address and contact information

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Keywords: Social assistance, info line Social welfare law, information and regulations

Last updated: 14.02.2026