children and youth emergency service

Hotline for violence, threats, bullying, blackmail, abuse or other crises General information

Violence, threats, bullying, blackmail, abuse or other crises: the hotline of the Children and Youth Emergency Service (KJND) provides support and advice.

Detailed description

If you experience violence, threats, bullying, blackmail, abuse, or other dangers, or if you know that another child or young person is affected, you can get help at any time. The hotline is available 24/7, and the hotline's specialists will advise and support you.



Do you have any information or observations that children or young people in Hamburg may be being neglected or abused? Please also contact the hotline.

 

Information

Prerequisites

There are no special requirements to call the hotline.

Documents required

Calling the hotline is free.

Please note

No

Deadlines

The processing time depends on the nature of your request.

Procedure

  • You call the hotline and describe the problem.
  • The hotline specialist will describe what is available for protection or support on the phone.
  • If necessary, the specialist will refer you to other places that can provide additional assistance.
  • You can contact the hotline again at any time if you have further questions or problems.

Processing time

The processing time depends on the nature of your request.

Fees

There are no deadlines. The hotline is available at any time.

Legal remedies

Not applicable

Legal basis

Not applicable

Links on hamburg.de

Address and contact information

children and youth emergency service

Mon-Sun 0.00-23.59 p.m.

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Keywords: ÜR hotline for children and young people in the event of violence, threats, bullying and blackmail Advising children and young people on violence, threats, bullying and blackmail Emergency situation for children and young people

Last updated: 06.02.2026