Residential care supervision, reporting defects

The residential care supervisory authority advises people in need of care, relatives and operators of residential and care facilities.

Detailed description

The staff of the residential care supervisory authority advise and support users, their relatives, operators and interested parties regarding the following forms of housing and care:

  • Serviced apartments (formerly assisted living)
  • Shared apartments
  • Assisted living communities
  • Residential facilities (formerly retirement and nursing homes and facilities for adults with disabilities)
  • Guest facilities (short-term care facilities, day and night care facilities, and hospices)


The task of the residential care supervisory authority is to support users in asserting their interests and rights, as well as operators in fulfilling legal requirements, to monitor compliance, and to take the necessary regulatory measures to prevent or remedy deficiencies.

 

Information

Prerequisites

No

Documents required

Inspection of files and documents that serve to clarify the matter.

Please note

If the residential care supervisory authority identifies deficiencies in a facility, it advises the operator, orders specific measures to eliminate the deficiencies, and in individual cases can issue an employment ban to certain persons or prohibit the operation of the facility altogether.



All complaints will be handled anonymously upon request.

Deadlines

No

Procedure

You should contact the responsible residential care provider. The responsible office will review your report and initiate any necessary measures.

Processing time

The processing time depends on the respective situation.

Fees

No

Legal remedies

No legal remedy is provided for.

Legal basis

Hamburg Housing and Care Quality Act


https://www.landesrecht-hamburg.de/bsha/document/jlr-WoBetrQGHArahmen

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Keywords: Nursing homes, supervision Nursing service, supervision outpatient care, supervision Residential care supervision Home care supervision HS relative survey

Last updated: 09.02.2026