Hamburg police

Deaf Telephone Police General Information

A deaf telephone is a means of communication that you as a deaf or hard of hearing person can use instead of spoken language.

Detailed description

The police deaf telephone is a special communication service that allows you, as a deaf or hard-of-hearing person, to reach the police directly in emergencies or urgent situations. It operates via text messages instead of spoken language, ensuring fast and secure communication between you and the police.

 

Information

Prerequisites

  • You have a text-to-text (TTY) telephone, a deaf-phone, or an app/software that can send text messages over the telephone network or the Internet.

Documents required

No

Please note

No

Deadlines

No

Procedure

  • You dial the special emergency number for deaf people, in Germany 110 via TTY, or use an approved relay service.
  • You enter your message clearly and describe the emergency, including your location, the nature of the incident, and the urgency.
  • You send the message to the police or the relay service via the deaf phone or the app.
  • You wait for the police's response, which will be sent to you either directly in text form or via the relay service.
  • If necessary, you can answer questions from the police by entering the information via the deaf telephone.
  • They stay near your device until the police arrive or the emergency is resolved.

Processing time

Immediately

Fees

No

Legal remedies

Not applicable

Legal basis

Not applicable

Related services

Links on hamburg.de

Links on the Internet

Address and contact information

Hamburg police

Writing phone. The mail message is only read during normal office hours. In urgent cases, please dial the emergency number.

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Keywords: Police Deaf Telephone Deaf emergency call Emergency call for the deaf Police writing phone Police telephone for handicapped people

Last updated: 14.02.2026