Prerequisites
- You have custody of the child in question.
- You have registered your child for a fee-based childcare program at a school in Hamburg.
- You will cover the costs of care.
Documents required
Please note
Please contact the school office in the following cases:
(For contact details see link School Information Service in the BSB/Excel file).
Schools are generally accessible during school days. Many schools are not accessible or only partially accessible during the holidays.
- booking confirmation lost
- Termination or change of care services
- Children were not taken into account in the fee notice
- Changes to personal or other data of the children
- Questions about the composition of the fee
(stated on the booking confirmation/parent receipt)
- Problems with the provider of the care service
- change of the payer
- Request SEPA Mandate
Please contact the school board (BSB) in the following cases:
- Fee notice is incorrect
- did not receive a fee notice
- Request a copy of the fee notice
- Technical questions regarding full-day care if these go beyond the fee notice
- Questions about the decree, hardship regulations and similar processes
- Questions about the account balance in SAP
- refund credit
- Request SEPA Mandate
You can request changes to the services you have already booked. If a youth welfare agency is providing the care, you will need their consent.
Deadlines
- Please refer to your fee notice for the payment deadline.
- Rebookings generally only take effect in the quarter after next.
- In addition, you can make a claim at any time if your income has changed or if your family and care situation would lead to a different fee assessment. These changes will take effect on a case-by-case basis.
- Any amounts overpaid will be offset after the booking change or cancellation has been made or, if a credit remains, refunded.
