Authority for the Environment, Climate, Energy and Agriculture

Submit a complaint about aircraft noise

Prerequisites

Documents required

no

Please note

For questions or complaints please use

• the email address fluglaerm@bukea.hamburg.de or
• the telephone number: 040- 42840-2548.

Here you will find an answering machine where you can leave your question or complaint.

Deadlines

no

Procedure

• You can submit your complaint via the online service:
• You fill out the online form with all the required information and provide all the requested details.
• If you have provided your email address, you will automatically receive a confirmation of receipt.
• You can also submit your complaint informally by telephone or post.
• The responsible body will receive your complaint, examine it and evaluate it.
• All aircraft noise complaints submitted are forwarded to the competent authority for controlling and combating aircraft noise.
• The aircraft noise officer uses the submitted aircraft noise complaints to design or further develop noise protection programs.
• Your personal data will be deleted.

Processing time

Processing complaints or answering questions usually takes 2 to 4 weeks.

Fees

no

Legal remedies

no

Legal basis

Law on the Aircraft Noise Protection Officer (Aircraft Noise Protection Officer Act – FLSBG)

https://www.landesrecht-hamburg.de/bsha/document/jlr-FluL%C3%A4rmSchBGHArahmen