Tax authority, tax administration, -50-

Complaints Management Tax Offices General Information

Do you wish to file a complaint or provide feedback regarding a Hamburg tax office? You can find further information here.

Detailed description

If you wish to contest a decision or measure taken by a tax office, or to complain about the general procedures of a tax office or the conduct of individual employees, there are various ways and possibilities.



In addition to regular legal remedies such as objections and lawsuits, there are so-called extraordinary legal remedies. These include, for example, a written submission (petition) to the German Bundestag or the Hamburg Parliament.



You can file a complaint regarding the personal conduct or performance of an individual civil servant directly with their superior.



You can challenge a measure or decision that you believe to be incorrect by filing a supervisory complaint with the superior authority.



A counter-statement allows you to challenge a substantive decision with the deciding authority and request a review. Counter-statements are often reinterpreted as appeals or applications for correction of the administrative act.

 

Information

Prerequisites

No regular legal remedy such as an objection or lawsuit is possible or necessary, or you have already exhausted these options.

Documents required

Generally, you do not need to submit any documents. However, for faster processing, it can be helpful if you include copies of relevant documents.

Please note

According to the jurisprudence of the Federal Constitutional Court, you have no right to a response to your complaint if it

  • offensive,
  • challenging
  • coercive or
  • blackmailing

It is formulated. Therefore, avoid such formulations.

Deadlines

No

Procedure

  • You submit your complaint in writing and describe the facts in detail.
  • The tax administration's complaints management department reviews the case internally, obtains statements if necessary, and decides whether and what measures will be taken.
  • You will usually receive feedback on the result of the test.

Processing time

Processing usually takes 2 to 4 weeks.

Fees

No

Legal remedies

Not applicable

Legal basis

Article 17 of the Basic Law


https://www.gesetze-im-internet.de/gg/art_17.html

Address and contact information

Tax authority, tax administration, -50-

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Keywords: Tax administration, complaints office (in the ministry) Supervision complaint Technical supervisory complaint input petition Supervisory complaint complaint Complaints Office

Last updated: 10.10.2026