Customer Center Altona
Apply for a new identity card if you lose it
You can report the loss at any identity card authority, usually the Hamburg customer center, or at every police station. You must also apply for a new identity card if you are over 16 years old and do not have a valid passport document,...
You can report the loss
- at any identity card authority, usually the Hamburg customer center, or
- at every police station.
You can submit the application to your identity card authority at your main place of residence, which is usually any customer center in Hamburg. Applications can be submitted to any other identity card authority outside of Hamburg if an important reason is given. In this case, a non-responsibility surcharge applies, which means that the costs of the issuance increase.
In the event that you find your identity card, you must report this personally to your identity card authority. Only when you have officially reported your identity card as "found" will a corresponding entry with the police be deleted.
If you have not applied for a new ID card, you can continue to use the ID card that you reported as having been found in Germany until the end of its validity.