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Customer Center Harburg

Apply for a new identity card if you lose it

You can report the loss at any identity card authority, usually the Hamburg customer center, or at every police station. You must also apply for a new identity card if you are over 16 years old and do not have a valid passport document,...

You can report the loss

  • at any identity card authority, usually the Hamburg customer center, or
  • at every police station.
You must also apply for a new identity card if you are over 16 years old and do not have a valid passport document, i.e. passport or temporary passport.

You can submit the application to your identity card authority at your main place of residence, which is usually any customer center in Hamburg. Applications can be submitted to any other identity card authority outside of Hamburg if an important reason is given. In this case, a non-responsibility surcharge applies, which means that the costs of the issuance increase.

In the event that you find your identity card, you must report this personally to your identity card authority. Only when you have officially reported your identity card as "found" will a corresponding entry with the police be deleted.
If you have not applied for a new ID card, you can continue to use the ID card that you reported as having been found in Germany until the end of its validity.

An appointment is required for a visit to the customer center.
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Address and contact information

Address

Customer Center Harburg
District Office Harburg
Population data
Harburger Rathausforum 3 21073 Hamburg

Room: EG

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Facility info

Mensch in einem Rollstuhl Accessible

If you would like to apply for an identity card, passport or children's passport, you can use an existing self-registration terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).
If so, please allow a few minutes more time to collect your data before your appointment.
Note: You will not receive a printout of the digital photo.
There is no need to bring a passport photo when using the self-registration terminal.
It costs 6 euros to use.
Please speak to the case processing department afterwards.

The existing self-registration terminal (Speed Capture Terminal) cannot be used for fishing lines and driving license applications. Please bring a passport photo (biometric) with you for these services.

Public transport

S3/S31/Busse Harburg Rathaus

Important notes

Prerequisites

The obligation to apply for an identity card applies to you if you
  • have German citizenship,
  • have reached the age of 16,
  • are registered in Germany,
  • do not have a valid passport or provisional passport.
For the application outside of your main place of residence:
  • You must be able to demonstrate an important reason why you are not applying for an identity card from the identity card authority at your main place of residence.
  • If you are registered in Hamburg with a secondary residence, the approval of the identity card authority at the place of your main residence is required for the issuance of the ID document. When applying, a non-responsibility surcharge applies, which means that the costs of the issuance increase.

Documents required

  • Biometric passport photo: The photo must
    • be up to date and
    • meet the photo requirements for electronic ID cards.
  • If available and not yet validated: old ID card or passport or provisional ID card or children's passport (valid or already expired)
  • If you do not have a valid passport or identity card: birth certificate, marriage certificate
  • if available: police loss report
  • for children under the age of 16: if necessary, a declaration of consent from the parent who is not present and who has custody
    • if there is only one legal guardian, proof of custody is also required

Please note

There are the following hints:
  • An extension or change of the identity card is not possible. A new identity card is always issued.
  • In urgent cases, you can also apply for a temporary identity card (valid for a maximum of 3 months) at the same time. This will be given to you immediately.
  • People without a permanent address or the homeless should contact the customer center in Hamburg-Mitte.

Deadlines


  • You must report the loss to the police as soon as possible.

  • Processing time: Approximately 3-4 weeks from application

Procedure & Fees

Procedure

To apply for a new identity card after loss, proceed as follows:
  • You can make an appointment online or by phone.
  • Report the loss to an ID card authority, usually the customer center, or to the police. You can report the loss informally in writing or in person.
  • If you want to apply for a new ID card at the customer center at the same time, you must do so in person and bring the necessary documents with you.
  • When you apply, your customer center will inform you when you can pick up your ID card. It usually takes about 3-4 weeks.
  • When applying, fingerprints are taken for storage in the document.
  • Your identity card is produced centrally by Bundesdruckerei GmbH.
  • You can arrange the pick-up date online. You can find out what options your customer center offers when you apply for your identity card.

Processing time

The application usually takes about 15 minutes.

The processing time is usually around 4 weeks.







Fees


  • EUR 37.00 for applicants aged 24 and over

  • EUR 22.80 for applicants under the age of 24

  • EUR 10.00 for the provisional identity card

  • EUR 13.00 surcharge when applying outside of working hours or not at the main residence

  • EUR 30.00 surcharge for issue by consular or diplomatic representation abroad

Fee reductions or waivers are available for those in need. This is at the discretion of the ID card authority.

Payment methods available

  • Girocard
  • Cash payment

Payment information

Pay machine

Legal notes

Legal basis

§ 9 Personal Identity Card Act (PAuswG)


https://www.gesetze-im-internet.de/pauswg/__9.html

Public Service Disclaimer

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