Eppendorf-Lokstedt Residents' Affairs

Activate Service Account Plus

If you wish to use digital administrative services, you often need a Service Account Plus. Here's how to activate your Service Account Plus.

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Detailed description

Many administrative services are also available digitally. For courts, authorities, and offices to be able to assist you online, they need your legally valid consent and a way to contact you. Furthermore, the administration can only send you legally binding and sensitive communications if it can be certain that you are the correct person intended to receive them.



As a private individual, you can register for a service account or a service account plus for this purpose. The latter offers you the option of additionally identifying yourself via the online ID function of your identity card and thus using particularly secure online services.



Further information can be found in the Help Service Portal under the "Links" section.

 

Information

Prerequisites

  • You have an email address.
  • To use the online service: You have a national identity card, an eID card or a residence permit, each with an online identification function.
  • For the appointment at the location: You have a national identity card, an eID card or a residence permit.

Documents required

Proof of identity (identity card or passport)

Please note

Your organization (for example, your company or government agency) has access to the Business service account. It provides access to online services on behalf of your organization.

Deadlines

No

Procedure

You can set up the Service Account Plus using your identity card and the online ID function with the ID card app or a card reader.



If you have a national identity card without an online identification function, first register with a simple service account.


They will then make a one-time in-person visit to a Hamburg Service location.


There you will present another identification document (for example, your passport).


Your service account will be upgraded to a Service Account Plus.



Detailed instructions on the procedure can be found in the "Links" section.

Processing time

The processing during the appointment usually takes 5 minutes.

Fees

No

Payment methods available

  • Girocard
  • Classic credit card

Payment information

SocialCard is accepted

Legal remedies

Not applicable

Legal basis

Not applicable

Links on hamburg.de

Links on the Internet

Address and contact information

Eppendorf-Lokstedt Residents' Affairs

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Monday to Friday, 7 a.m. to 7 p.m. Visits are by appointment only. You can book an appointment online (https://www.hamburg.de/go/17584) or by phone at +49 40 115. The office is closed on Wednesdays from 12 p.m. to 2 p.m. in odd-numbered calendar weeks.

The location will be closed from 12:00 PM on March 20, 2026.


The location will be closed from 2:00 PM on April 2nd, 2026.


The location will be closed from 12:00 on April 10, 2026.


The location will be closed from 2 PM on April 17, 2026.


The location will be closed from 2 PM on April 30, 2026.


The location will be closed from 2:00 PM on May 13, 2026.


The location will be closed from 2:00 PM on May 15, 2026.


The location will be closed from 2:00 PM on May 22, 2026.


The location will be closed from 12:00 PM on June 19, 2026.


The location will be closed from 12:00 PM on July 17, 2026.


The location will be closed from 12:00 PM on August 21, 2026.


The location will be closed from 12:00 PM on September 18, 2026.


The location will be closed from 12:00 PM on October 16, 2026.


The location will be closed from 12:00 PM on November 20, 2026.


The location will be closed from 12:00 PM on December 18, 2026.


The location will be closed from 2:00 PM on December 23rd and 30th, 2026.

Der Standort des Hamburg Service vor Ort befindet sich im letzten Gebäudeteil auf der linken Seit des Christoph-Probst-Wegs.


Parkplätze finden sie zusätzlich am Ende des Christoph-Probst-Wegs auf der rechten Seite.

At our speed capture terminals, you can easily capture the biometric data (photo, fingerprints, signature) required for applying for an identity card, passport, residence permit, or travel document. This data is accessed solely by a clerk for the purpose of processing your application and is not used for any other purpose. The data is deleted within 60 minutes of being accessed, or within 12 hours if it is not accessed.



The collected data can be used for several documents, such as identity cards and passports.


Please note that the photo booth is not suitable for passport photos of infants and toddlers.


You will not receive a print of your photo.



Capturing and digitally transmitting a photo costs €6.00. This usage fee will be collected by the clerk along with the other fees.



The self-service terminal cannot be used for fishing licenses or driver's license applications. Please bring a biometric passport photo for these purposes.

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Keywords: Gateway

Last updated: 13.10.2026