Eppendorf-Lokstedt Residents' Affairs

pick up passport

Once your new passport is ready, you can pick it up.

Detailed description

Once your new passport is ready, you can pick it up. Under certain circumstances, someone else can do this for you.

 

Information

Prerequisites

  • Your new passport is ready for collection.
  • If you authorize another person to collect the items, that person must provide proof of identity and a written authorization to collect from you. A sample authorization for collection can be found in the link below.

Documents required

  • If available: Your old passport
  • In case of representation: Power of attorney for collection

Please note

No

Deadlines

No

Procedure

  • After you have applied for a new passport, it will be produced by the Federal Printing Office.
  • You can check online whether your passport is ready for collection.
  • When your passport is ready, make an appointment to collect it at the office where you applied for it.
  • You will appear in person at the agreed appointment. Alternatively, you can authorize another person to attend.
  • You submit the necessary documents.
  • You can hand in your old passport or have it validated and keep it as a souvenir. This is not necessary if you no longer have your old passport due to loss or theft.
  • Your new passport will be handed to you and you will confirm receipt with your signature.

Processing time

About 5 minutes

Fees

There are no costs.

Payment methods available

  • Girocard
  • Classic credit card

Payment information

SocialCard is accepted

Legal remedies

No

Legal basis

Passport Act (PassG)


https://www.gesetze-im-internet.de/pa_g_1986/BJNR105370986.html

Address and contact information

Eppendorf-Lokstedt Residents' Affairs

Collection can only take place at the Hamburg Service where the application was made.

Monday to Friday, 7 a.m. to 7 p.m. Visits are by appointment only. You can book an appointment online (https://www.hamburg.de/go/17584) or by phone at +49 40 115. The office is closed on Wednesdays from 12 p.m. to 2 p.m. in odd-numbered calendar weeks.

The location will be closed from 12:00 PM on March 20, 2026.


The location will be closed from 2:00 PM on April 2nd, 2026.


The location will be closed from 12:00 on April 10, 2026.


The location will be closed from 2 PM on April 17, 2026.


The location will be closed from 2 PM on April 30, 2026.


The location will be closed from 2:00 PM on May 13, 2026.


The location will be closed from 2:00 PM on May 15, 2026.


The location will be closed from 2:00 PM on May 22, 2026.


The location will be closed from 12:00 PM on June 19, 2026.


The location will be closed from 12:00 PM on July 17, 2026.


The location will be closed from 12:00 PM on August 21, 2026.


The location will be closed from 12:00 PM on September 18, 2026.


The location will be closed from 12:00 PM on October 16, 2026.


The location will be closed from 12:00 PM on November 20, 2026.


The location will be closed from 12:00 PM on December 18, 2026.


The location will be closed from 2:00 PM on December 23rd and 30th, 2026.

Der Standort des Hamburg Service vor Ort befindet sich im letzten Gebäudeteil auf der linken Seit des Christoph-Probst-Wegs.


Parkplätze finden sie zusätzlich am Ende des Christoph-Probst-Wegs auf der rechten Seite.

At our speed capture terminals, you can easily capture the biometric data (photo, fingerprints, signature) required for applying for an identity card, passport, residence permit, or travel document. This data is accessed solely by a clerk for the purpose of processing your application and is not used for any other purpose. The data is deleted within 60 minutes of being accessed, or within 12 hours if it is not accessed.



The collected data can be used for several documents, such as identity cards and passports.


Please note that the photo booth is not suitable for passport photos of infants and toddlers.


You will not receive a print of your photo.



Capturing and digitally transmitting a photo costs €6.00. This usage fee will be collected by the clerk along with the other fees.



The self-service terminal cannot be used for fishing licenses or driver's license applications. Please bring a biometric passport photo for these purposes.

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Keywords: Pick up your passport pick up Personal document pickup output delivery document output passport

Last updated: 13.10.2026