Eppendorf-Lokstedt Residents' Affairs

Identity card, electronic proof of identity

Here you will find all relevant information about the identity card with online ID function.

Use Online-Service

Detailed description

The new identity card is still proof of identity.

The following data is stored on the chip in the ID card:

  • photograph
  • First and last name, if applicable the name of a religious order and artist
  • birth date
  • address
  • nationality
  • last day of validity
  • Issuing authority
  • serial number
  • access number
  • fingerprints

The machine-readable zone does not contain any additional personal information.

From the age of 16 this function is automatically switched on. It is automatically switched off for people under the age of 16. A later activation is possible from the age of 16 personally by the owner.

The identity card can be used with activated electronic proof of identity (eID function) for secure registration on the Internet. Only the data required for the transaction on the Internet is transmitted.
In the future, the use of government services via the Internet (e-government) is to be increased. You can find out more about using the online ID function in the customer center.

You can obtain detailed information on online use by calling 0180-1-33 33 33 (3.9 ct/minute/landline) or on the Internet in the ID card portal (see links).

 

Information

Prerequisites

Presentation of the identity card.

Documents required

The identity card must be presented to activate the online identification function.

Please note

Since 2017, ID cards have only been delivered with the eID switched on.

Deadlines

no

Procedure

Speak to a Hamburg service of your choice in person.

Processing time

about 5 minutes

Fees

no

Payment methods available

  • Girocard
  • Classic credit card

Payment information

SocialCard is accepted

Legal remedies

.

Legal basis

Identity Card Act (PAuswG)

Address and contact information

Eppendorf-Lokstedt Residents' Affairs

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Monday to Friday, 7 a.m. to 7 p.m. Visits are by appointment only. You can book an appointment online (https://www.hamburg.de/go/17584) or by phone at +49 40 115. The office is closed on Wednesdays from 12 p.m. to 2 p.m. in odd-numbered calendar weeks.

The location will be closed from 12:00 PM on March 20, 2026.


The location will be closed from 2:00 PM on April 2nd, 2026.


The location will be closed from 12:00 on April 10, 2026.


The location will be closed from 2 PM on April 17, 2026.


The location will be closed from 2 PM on April 30, 2026.


The location will be closed from 2:00 PM on May 13, 2026.


The location will be closed from 2:00 PM on May 15, 2026.


The location will be closed from 2:00 PM on May 22, 2026.


The location will be closed from 12:00 PM on June 19, 2026.


The location will be closed from 12:00 PM on July 17, 2026.


The location will be closed from 12:00 PM on August 21, 2026.


The location will be closed from 12:00 PM on September 18, 2026.


The location will be closed from 12:00 PM on October 16, 2026.


The location will be closed from 12:00 PM on November 20, 2026.


The location will be closed from 12:00 PM on December 18, 2026.


The location will be closed from 2:00 PM on December 23rd and 30th, 2026.

Der Standort des Hamburg Service vor Ort befindet sich im letzten Gebäudeteil auf der linken Seit des Christoph-Probst-Wegs.


Parkplätze finden sie zusätzlich am Ende des Christoph-Probst-Wegs auf der rechten Seite.

At our speed capture terminals, you can easily capture the biometric data (photo, fingerprints, signature) required for applying for an identity card, passport, residence permit, or travel document. This data is accessed solely by a clerk for the purpose of processing your application and is not used for any other purpose. The data is deleted within 60 minutes of being accessed, or within 12 hours if it is not accessed.



The collected data can be used for several documents, such as identity cards and passports.


Please note that the photo booth is not suitable for passport photos of infants and toddlers.


You will not receive a print of your photo.



Capturing and digitally transmitting a photo costs €6.00. This usage fee will be collected by the clerk along with the other fees.



The self-service terminal cannot be used for fishing licenses or driver's license applications. Please bring a biometric passport photo for these purposes.

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Last updated: 18.07.2026