Eppendorf-Lokstedt Residents' Affairs

pick up ID card

When your new ID card is ready, you can collect it.

Detailed description

Once your new ID card is ready, you can pick it up. Under certain circumstances, someone else can do this for you.

 

Information

Prerequisites

  • Your new ID card is ready for collection.

Documents required

  • Your old identity card (exception: your old identity card is no longer available due to loss or theft)

In case of representation, additionally:

  • Identification document of the person collecting the identity card for you
  • Power of attorney (Example: "I hereby authorize Ms./Mr. XY to collect my identity card and to submit the declaration confirming receipt of the PIN letter." There are no binding requirements regarding the format of the power of attorney. You can find a template in the links. If you are collecting the identity card for your child under 16 years of age as a parent with custody, you do not need a power of attorney.)

Please note

No

Deadlines


  • After the Federal Printing Office has provided your identity card, please collect it from the office where you submitted the application.


    You will receive a written reminder before the six-month period has expired.

  • If you do not collect your identity card within six months, it will be destroyed after it expires.


    Please check with the relevant authority in advance whether your identity card, which you have kept for a long time, is still available.

Procedure

  • After you have applied for a new identity card, it will be produced by the Federal Printing Office.
  • You can check online whether your identity card is ready for collection.
  • When your identity card is ready for collection, arrange an appointment to collect it at the office where you applied for the identity card.
  • You must appear in person at the agreed appointment. Alternatively, you can authorize another person to collect your identity card.
  • You must hand in your old identity card or have it invalidated. This is not necessary if you no longer have your old identity card due to loss or theft.
  • Your new identity card will be issued to you.
  • You will receive a cover letter for the issue, which also contains your blocking password.
  • When you pick up your new identity card, you can choose a six-digit PIN yourself to activate the online identification function of your identity card.
    • Alternatively, you can do this at home. You will need an NFC-enabled smartphone, the PIN letter, and the ID card app. Your smartphone is usually NFC-enabled if it can communicate wirelessly with other devices, for example, for contactless payments.
  • They confirm receipt of the identity card.

Processing time

about 5 minutes

Fees

There are no costs. You paid the fee when you applied.

Payment methods available

  • Girocard
  • Classic credit card

Payment information

SocialCard is accepted

Legal remedies

no

Legal basis

Address and contact information

Eppendorf-Lokstedt Residents' Affairs

Please select the responsible office where you submitted the application for your ID card.

Monday to Friday, 7 a.m. to 7 p.m. Visits are by appointment only. You can book an appointment online (https://www.hamburg.de/go/17584) or by phone at +49 40 115. The office is closed on Wednesdays from 12 p.m. to 2 p.m. in odd-numbered calendar weeks.

The location will be closed from 12:00 PM on March 20, 2026.


The location will be closed from 2:00 PM on April 2nd, 2026.


The location will be closed from 12:00 on April 10, 2026.


The location will be closed from 2 PM on April 17, 2026.


The location will be closed from 2 PM on April 30, 2026.


The location will be closed from 2:00 PM on May 13, 2026.


The location will be closed from 2:00 PM on May 15, 2026.


The location will be closed from 2:00 PM on May 22, 2026.


The location will be closed from 12:00 PM on June 19, 2026.


The location will be closed from 12:00 PM on July 17, 2026.


The location will be closed from 12:00 PM on August 21, 2026.


The location will be closed from 12:00 PM on September 18, 2026.


The location will be closed from 12:00 PM on October 16, 2026.


The location will be closed from 12:00 PM on November 20, 2026.


The location will be closed from 12:00 PM on December 18, 2026.


The location will be closed from 2:00 PM on December 23rd and 30th, 2026.

Der Standort des Hamburg Service vor Ort befindet sich im letzten Gebäudeteil auf der linken Seit des Christoph-Probst-Wegs.


Parkplätze finden sie zusätzlich am Ende des Christoph-Probst-Wegs auf der rechten Seite.

At our speed capture terminals, you can easily capture the biometric data (photo, fingerprints, signature) required for applying for an identity card, passport, residence permit, or travel document. This data is accessed solely by a clerk for the purpose of processing your application and is not used for any other purpose. The data is deleted within 60 minutes of being accessed, or within 12 hours if it is not accessed.



The collected data can be used for several documents, such as identity cards and passports.


Please note that the photo booth is not suitable for passport photos of infants and toddlers.


You will not receive a print of your photo.



Capturing and digitally transmitting a photo costs €6.00. This usage fee will be collected by the clerk along with the other fees.



The self-service terminal cannot be used for fishing licenses or driver's license applications. Please bring a biometric passport photo for these purposes.

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Keywords: Identity card Personal document pickup delivery ID issue document output PIN letter Edit eID PIN new Forgot PIN Edit PIN

Last updated: 10.10.2026