District Office Altona
Report deficiencies in outpatient nursing services

Have you noticed deficiencies in your outpatient care service? Find out how to file a complaint here.

Detailed description

If you use the outpatient care service, represent someone, are a relative, operate an outpatient care service, or have a legitimate interest, you can contact the relevant authority.

You can receive advice and support. The responsible authority will inform you in particular about the legal requirements for outpatient care services and show you how deficiencies can be avoided or existing deficiencies remedied.

Information

Important notes

Prerequisites

They have identified deficiencies in the care provided by the outpatient nursing service.
They have identified a deficiency in the performance of the outpatient nursing service.

Documents required

Files and documents that serve to clarify the facts of the case

Please note

If you have identified any irregularities,
- The responsible body advises the operator,
- orders specific measures to eliminate the deficiencies,
- may, in individual cases, issue an employment ban to certain persons or
- to completely prohibit the operation of the facility.
If you wish, your complaint will be handled anonymously.

Deadlines

Procedure & Fees

Procedure

They should contact the relevant authority.
The responsible authority will review your report and initiate any necessary measures.

Processing time

The processing time depends on the specific circumstances.

Fees

Legal notes

Legal remedies

No legal remedy is provided for.

Legal basis

Hamburg Housing and Care Quality Act

https://www.landesrecht-hamburg.de/bsha/document/jlr-WoBetrQGHArahmen

Downloads & Links

Links on hamburg.de

Health Department - Altona

Address and contact information