Joint gambling authority of the countries

Report a complaint about the gambling authority's technical supervision system

If central files in the technical control system of the gambling authority are not accessible, you can report this to the relevant authority.

Detailed description

If, when managing player data, you discover that you do not have access to the relevant account or central files, inform the relevant authority. Your complaint may concern, for example, the following incorrect processes:

  • make a deposit
  • Change limit
  • Set player ACTIVE
  • Create a player
  • Set player to INACTIVE
  • Delete player
  • Change player data
  • Change a player's ID
  • Find a player's ID

Your information on the accessibility of the central files in the areas of horse and sports betting, lotteries, online poker and virtual slot machine games is relevant.

 

Information

Prerequisites

You have a problem accessing or changing data in the gambling authority's technical supervisory system.

Documents required

Optionally, you can provide evidence of the incident.

Please note

  • The online service is a whistleblower system. You cannot file a police report through it.
  • The Authority for the Interior and Sport (BIS) in Hamburg is responsible for the formal review and approval (accompanying specialist authority in the implementing country). The State Administration Office of Saxony-Anhalt is responsible for the content. The Joint Gambling Authority of the States is responsible for providing information about the online service.

Deadlines

No

Procedure

  • You submit your report online or in writing to the responsible authority.
    • If you wish, you can remain anonymous. Please ensure that your information does not allow any conclusions to be drawn about your personal data.
    • If you use the online service, you will receive a reference number after submitting your tip, which you can use to make additions.
  • The responsible authority will check your information and - if you provide your contact details - will contact you with further questions if necessary.
    • The online service offers you the opportunity to set up an anonymous mailbox if you wish. The responsible department can send you feedback or queries in this regard.
  • If necessary, the responsible authority will initiate further steps. You will not necessarily receive information about the further course of the procedure.

Processing time

1 hour - 1 day

Fees

No

Legal remedies

No

Legal basis

§ 6c, 6h, 6i Paragraph 2 of the State Treaty on Gambling 2021 (GlüStV 2021)


https://www.landesrecht-hamburg.de/bsha/document/jlr-Gl%C3%BCStVtrHA2021pP6

Links on the Internet

Address and contact information

Joint gambling authority of the countries

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Keywords: Gambling gambling event online gambling Anonymous Notes Anonymous whistleblower gambling whistleblower gambling Anonymous hints gambling Technical supervision system LUGAS Accessibility of the central files

Last updated: 20.01.2026