Department of Health, Social Affairs and Integration
Get advice on health system issuesDo you need advice and support regarding healthcare in Hamburg? There are various advice centers that can help you
For example, if you have questions about medical care or need support with problems in hospital or with outpatient care, you can seek advice from the responsible body. The responsible body will help you find the right contact points and inform you about possible complaint channels.
Whether and which documents are required depends on the circumstances of the individual case. The responsible authority can inform you accordingly.
This offer does not constitute legal advice on an individual case.
If you have any complaints about hospitals, you should first contact the complaints management department responsible for the respective hospital.
Whether and which deadlines apply depends on the facts of the individual case. The responsible authority can inform you accordingly upon your request.
The procedure depends on the facts of the individual case. You can inquire about this from the responsible authority.
The processing time depends on the circumstances of the individual case. You can inquire about this at the responsible office.
The patient advice services are generally free of charge. Advice from the Hamburg Consumer Advice Center may incur costs.
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The basis for action varies greatly depending on the topic and cannot be listed exhaustively here.
Keywords: Patient counseling hospital Patient complaint doctor Appointment service point
Last updated: 08.02.2026