Detailed description
The chatbot Frag-den-Michel helps in the search for authorities and services
Frag-den-Michel is the government chat service of the Free and Hanseatic City of Hamburg. Whether you are looking for the opening times or addresses of the residents' registration office, the immigration office or the nearest registry office, Frag-den-Michel can answer all your questions. Frag-den-Michel can also help you find the nearest lost property office, tax office or customer center and will direct you straight to the online appointment booking. Do you want to register a business and don't know what you have to do and where? Frag-den-Michel answers all questions about government services and online services of the public administration.
24/7 digital citizen service
Frag-den-Michel is a dialogue system that answers questions about services provided by the Hamburg administration around the clock. Artificial intelligence processes are used to continuously improve Frag-den-Michel. Frag-den-Michel thus supplements the telephone information service on the central authority number 115.