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Service point Neighborhood Help Hamburg

Register as a neighborhood or household help in Hamburg

If you would like to register as a volunteer neighbourhood helper or as an employed domestic helper in Hamburg through the Neighbourhood Help Service Centre, you can find further information here

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Detailed description

Neighborhood and household help can support people in need of care (from care level 1) to lead an independent life. For helpers who are registered with the person in need of care at the Neighborhood Help Service Center, the relief amount from the nursing care insurance (Section 45b SGB XI, up to €131 per month) can be used to compensate voluntary neighborhood helpers with up to €5 per hour for their work or to subsidize the costs of employed household helpers. If the requirements are met, the neighborhood or household help receives a registration confirmation to pass on to the person in need of care. This confirmation can be used to apply to the nursing care insurance company for reimbursement of expenses. Registered neighborhood helpers are also insured and their expense allowance is tax-free in accordance with Section 3 No. 36 EStG.

 

Information

Prerequisites

1. The person in need of care…

  • is registered in Hamburg.

2. The neighborhood help…

  • are of legal age,
  • are neither related by marriage nor related up to the second degree to the person in need of care or the caring relatives,
  • do not live in the same household as the person in need of care,
  • are not acting as a carer for the person in need of care,
  • care for a maximum of two people in need of care and
  • receive a maximum of 5 euros/hour in compensation for their voluntary work.

3. The domestic helpers…

  • are of legal age,
  • are neither related by marriage nor related up to the second degree to the person in need of care or the caring relatives,
  • are not acting as a carer for the person in need of care,
  • provide evidence of employment as a domestic helper for the person in need of care (upload employment contract; the employer is the person in need of care or a close person),
  • have completed at least 10 hours of training in dealing with people in need of care (upload certificate of participation),
  • have completed a 9-hour first aid course (upload certificate of participation).

Documents required

Neighbourhood assistance

  • No
  • For postal application: Registration application form

Household help

  • For postal application: Registration application form
  • Employment contract (copy)
  • Certificate of participation in first aid course
  • Proof of qualification as a domestic helper for at least 10 hours or copy of the skilled worker certificate

Please note

The service only includes registration. Confirmation of registration is a prerequisite for receiving the relief amount from your nursing care insurance fund.

Please note that your data will be forwarded to the Neighbourhood Assistance Service, currently operated by the German Red Cross. This service acts as a processor for the social welfare office.

Please note that during the registration process, neither the content of the employment contract nor the reliability of the person helping will be checked.

Deadlines

No

Procedure

  • You submit the required documents to the Neighbourhood Assistance Service Centre via the online service or by post.
  • If you have any questions, please contact the service center
  • If all requirements are met, you will receive the registration confirmation by post
  • In order to receive the relief amount, you must send the confirmation, along with other documents if necessary, to the relevant nursing care insurance fund. Please contact your nursing care insurance fund directly for more information.

Processing time

approximately 2 weeks

Fees

No

Legal remedies

No decision is issued by an authority against which an objection can be lodged.


Complaints about the Neighbourhood Help Service can be directed to the Social Welfare Office (pevo@soziales.hamburg.de).

Legal basis

§ 9 Hamburg Nursing Engagement Ordinance (HmbPEVO)

https://www.landesrecht-hamburg.de/bsha/document/jlr-PflEngVHA2017pP9




§ 45a SGB XI

https://www.gesetze-im-internet.de/sgb_11/__45a.html

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Keywords: neighborhood help neighborhood helper domestic helper

Last updated: 18.01.2025