Service point Neighborhood Help Hamburg

Register neighborhood or household help

Are you wondering how to register your work as a volunteer neighborhood helper or employed domestic helper with the "Neighborhood Help Service Center Hamburg"? You can find more information here.

Detailed description

As a person in need of care, you can receive support from volunteer neighborhood and/or employed household helpers to lead an independent life. These can, for example,

  • go shopping or for walks with you
  • keep company,
  • run small errands for you,
  • help with housework or
  • assist with writing letters or filling out forms.

A "neighborhood helper" provides you with voluntary, unpaid support. If you would like to reimburse the helper for expenses (up to €5 per hour), you can have these costs reimbursed from your long-term care insurance if you are both registered with the "Hamburg Neighborhood Help Service Center."



A "household or care assistant" provides paid support within the framework of an employment relationship with you as the employer (for example, on the basis of a mini-job). You can also apply for a subsidy for these costs from your long-term care insurance fund if you are both registered with the "Hamburg Neighborhood Assistance Service Center."



By registering, you or the person helping you can also benefit from several advantages:

  • Your neighborhood assistance is insured against liability through the Neighborhood Assistance Service Center.
  • The expense allowance for neighborhood assistance is tax-free under the Income Tax Act (for the care of one person: up to €1,572 per year and for two people being cared for: up to €2,400 per year).
  • Your assistant can receive training, counseling, and exchange opportunities through the "Hamburg Neighborhood Assistance Service Center."
 

Information

Prerequisites

Requirements for people in need of care:

  • You are registered in Hamburg.

Requirements for neighborhood and household help:

  • You are of legal age.
  • You are neither related up to the second degree nor related by marriage to the person in need of care or the caring relatives.
  • You do not live in the same household as the person in need of care.
  • You do not act as a caregiver for the person in need of care.

Additional requirements for neighborhood assistance:

  • They care for a maximum of two people in need of care.
  • You will receive a maximum of 5 euros per hour in compensation for your voluntary work.

Additional requirements for domestic help:

  • You are employed and can prove this through an employment contract that you have concluded either with the person in need of care or a relative
  • You have completed at least 10 hours of training in dealing with people in need of care and can provide evidence of this.
  • You have completed a first aid course of at least 9 hours and can provide evidence of this.

Documents required

  • For postal applications: Registration application form

Additionally for household help:

  • Employment contract (copy)
  • Certificate of participation in a first aid course of at least 9 hours (copy)
  • Proof of qualification as a domestic helper for at least 10 hours or a copy of the skilled worker certificate (copy)

Please note

Please note that your data will be forwarded to the Hamburg Neighborhood Assistance Service Center (operated by the German Red Cross District Association Hamburg-Eimsbüttel e.V.). This organization acts as a data processor for the social welfare office.



Please note that during registration

  • neither the correctness of the employment contract
  • nor is the reliability of the helping person checked!

Deadlines

No

Procedure

  • Both you, the person providing assistance and the person in need of care, submit the required documents together via the online service or by mail.
    • For domestic help: Only submit the documents if they are complete.
  • If all requirements are met, you, the person providing care, will receive the registration confirmation either by mail or email. Please then forward the confirmation to the person in need of care.
  • If you, the person in need of care, would like to receive the expense allowance/relief amount from your long-term care insurance, you must first make an advance payment and then apply for reimbursement by submitting the registration confirmation and the invoices/receipts to your long-term care insurance fund. The process may vary between long-term care insurance funds, so it's best to inquire beforehand.

Processing time

about 10 to 15 working days

Fees

No

Legal remedies

There is no legal recourse if the Hamburg Neighborhood Assistance Service Center does not issue a notice. Only a registration confirmation will be issued if the requirements for recognition are met.

Legal basis

§ 9 Hamburg Nursing Commitment Ordinance (HmbPEVO)


https://www.landesrecht-hamburg.de/bsha/document/jlr-PflEngVHA2017pP9


Section 45a SGB XI


https://www.gesetze-im-internet.de/sgb_11/__45a.html

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Keywords: neighborhood help neighborhood helper domestic helper

Last updated: 06.02.2026