Blankenese Residents' Affairs

Activate Service Account Plus

If you wish to use digital administrative services, you often need a Service Account Plus. Here's how to activate your Service Account Plus.

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Detailed description

Many administrative services are also available digitally. For courts, authorities, and offices to be able to assist you online, they need your legally valid consent and a way to contact you. Furthermore, the administration can only send you legally binding and sensitive communications if it can be certain that you are the correct person intended to receive them.



As a private individual, you can register for a service account or a service account plus for this purpose. The latter offers you the option of additionally identifying yourself via the online ID function of your identity card and thus using particularly secure online services.



Further information can be found in the Help Service Portal under the "Links" section.

 

Information

Prerequisites

  • You have an email address.
  • To use the online service: You have a national identity card, an eID card or a residence permit, each with an online identification function.
  • For the appointment at the location: You have a national identity card, an eID card or a residence permit.

Documents required

Proof of identity (identity card or passport)

Please note

Your organization (for example, your company or government agency) has access to the Business service account. It provides access to online services on behalf of your organization.

Deadlines

No

Procedure

You can set up the Service Account Plus using your identity card and the online ID function with the ID card app or a card reader.



If you have a national identity card without an online identification function, first register with a simple service account.


They will then make a one-time in-person visit to a Hamburg Service location.


There you will present another identification document (for example, your passport).


Your service account will be upgraded to a Service Account Plus.



Detailed instructions on the procedure can be found in the "Links" section.

Processing time

The processing during the appointment usually takes 5 minutes.

Fees

No

Payment methods available

  • Girocard
  • Classic credit card

Legal remedies

Not applicable

Legal basis

Not applicable

Links on hamburg.de

Links on the Internet

Address and contact information

Blankenese Residents' Affairs

You can use this service at any Hamburg Service Residents' Affairs location, regardless of where you live in Hamburg.

Mon-Fri 7am-7pm, visits are only possible by appointment. You can book an appointment online (https://www.hamburg.de/go/17584) or by phone at 040 115.
Wenn Sie einen Personalausweis, Reisepass oder Kinderreisepass beantragen möchten, können Sie zur Erfassung der notwendigen biometrischen Daten (Foto, Unterschrift, Fingerabdrücke) ein vorhandenes Selbsterfassungsterminal nutzen (Kosten 6 Euro). Das Mitbringen eines Fotos entfällt dann. Planen Sie bitte vor Ihrem Termin einige Minuten mehr Zeit für die Erfassung Ihrer Daten ein, sofern Sie das Selbsterfassungsterminal nutzen möchten. Bitte sprechen Sie im Anschluss bei der Sachbearbeitung vor.

If you would like to apply for an identity card, passport or children's passport, you can use an existing self-recording terminal (Speed Capture Terminal) to capture the necessary biometric data (digital photo, signature, fingerprints).


Please allow a few minutes more time before your appointment to collect your data.


Note: You will not receive a printout of the digital photo.


There is no need to bring a passport photo with you when using the self-registration terminal.


Use costs 6 euros.


Please speak to the clerk afterwards.


The existing self-recording terminal (Speed Capture Terminal) cannot be used for fishing licenses and driver's license applications. Please bring a passport photo (biometric) with you for these services.

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Last updated: 13.10.2026