Hamburg police

Digital Complaints Office of the Hamburg Police

The Hamburg Police Digital Complaints Office gives you the opportunity to share both negative and positive experiences regarding the behavior of police officers.

Use Online-Service

BMDA

Detailed description

Are you satisfied with the work of the Hamburg police and would you like to acknowledge this, or do you have reason to complain? To do so, you have the option of contacting the Hamburg police complaints office. If you provide your contact details as the author of a complaint or acknowledgement, you can receive a response from the Hamburg police. You can also submit your complaint or acknowledgement anonymously. In this case, no personal data will be collected and no usage data will be transmitted to the police.

 

Information

Prerequisites

No

Documents required

No

Please note

This service is only intended for communicating complaints or praise. In case of emergency please dial 110!



Filing a complaint does not replace other procedures, such as civil court proceedings, criminal proceedings or administrative offence proceedings. Deadlines prescribed therein will not be interrupted or suspended by your complaint.



Please send objections, additions and other information directly to the relevant department, as these will not be forwarded for data protection reasons.



If your report concerns the police in another state, please contact the respective state directly.

Deadlines

No

Procedure

  • You submit your complaint or acknowledgement online. No registration is required to use this service. You do not have to provide your contact details or your name if you do not wish to do so.
    • Alternatively, you can submit your complaint or acknowledgement in writing, by telephone or in person.
  • Your complaint or recognition will be examined by the competent authority.
  • If you have provided your name and contact details, you may receive a response to your complaint or acknowledgement.

Processing time

Your complaint will be transmitted immediately.

Fees

No

Legal remedies

This is a report by you. No legal remedy is provided.

Legal basis

No

Links on hamburg.de

Address and contact information

Hamburg police

Personal contact times: Mon - Wed 10 a.m. - 4 p.m. Fri 10 a.m. - 2:30 p.m. Telephone contact times: Mon, Tue, Wed, Fri: 11 a.m. - 2 p.m. Thu 1 p.m. - 4 p.m.

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Keywords: Feedback problem Violence Supervision wrongdoing Disciplinary proceedings

Last updated: 14.03.2026