Apply for an identity card for the first time
Once you are 16 years old, you must have a valid form of identification that can be used to verify your identity. This is usually an identity card or a passport.
Address and contact information
Mon-Fri 7 a.m. to 7 p.m., a visit is only possible with an appointment. You can book an appointment online (https://www.hamburg.de/hamburgservice/standorte) or by telephone on 040 115.
On November 21st, 2023, due to a staff meeting, the Hamburg Service resident's affairs locations will only be accessible from 7:00 a.m. to 6:00 p.m., and only to a limited extent. As usual, you can find the appointments available on this day in the appointment management system under the following Internet link Digital appointment management . You can also book available appointments via the Telephone HamburgService (telephone number 040 115).
Speed Capture Terminal:
For independent collection of biometric data (photo, signature, fingerprints). If you use it, you don't have to bring a photo with you. Cost: 6 euros
U3 / bus 5 Hoheluftbrücke, buses X35 / 4/5/15 Eimsbüttel district office
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Last updated: 04.12.2023